Hi airac,
You might have heard that Norwegian and Strawberry have teamed up to create a new loyalty currency – it’s called Spenn.
What is Spenn?
Spenn is a loyalty currency that you’ll be able to earn and use across multiple brands in the Nordics. You’ll soon earn Spenn when you book flights with Norwegian, and with other Spenn partners, and be able to use Spenn as payment for your Norwegian flights (excluding taxes and some surcharges), as well as for hotel rooms with Strawberry – and with more brands in the future!
By using the Spenn platform, you’ll get access to personalised offers, deals and rewards, and this common loyalty currency will be a great way to boost your earnings and help you get the most out of your Norwegian Reward membership!
What about CashPoints?
Your CashPoints that you have already earned in Norwegian Reward will still be available to you, and you’ll be able to use them in the same way as today.
How does this affect your membership?
Spenn is managed by Spenn Group, owned by both Norwegian and Strawberry. Spenn Group will administer your Spenn account, so this means we’ll need to make some changes to the Norwegian Reward Terms and Conditions. Additionally, Spenn Group's Terms and Conditions will apply to the earning and usage of Spenn. The Spenn terms complement the existing Norwegian Reward loyalty programme terms.
These changes to terms and conditions include the following:
• If you reside in Norway, Sweden, Denmark or Finland, you’ll earn Spenn on qualifying flights with Norwegian booked and flown on and after 19 November 2024.
• Spenn Group will handle the issuance, management, and redemption of Spenn for Norwegian Reward.
• Other benefits of your membership, such as those which you earn after every eighth flight within 12 months will remain with Norwegian Reward.
• Any CashPoints you have in your account will remain in your account, and you can still spend them on qualifying purchases with Norwegian.
Terms and conditions
These updated terms apply automatically from 19 November 2024.
You can access the revised Norwegian Reward terms and conditions which govern your membership
here.
You can access the Spenn terms and conditions
here.