Stämmer bra! Swiss informerar även på hemsidan om vad som gäller i denna situation. Kopierade även in detta i sista mailet men fick ändå samma svar.
Kan tillägga att samma person har svarat på alla mailen.
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FAQs: Flight irregularities | SWISS
“In the event of an overnight stay in a hotel, how can I claim a refund?
In the event your departure is pushed back to the following day, we will take care of a hotel. If our employees aren’t able to do so, you can book a hotel yourself and request a refund for the costs of your room, transport to and from the airport and hotel as well as meals. As a rule, SWISS will only refund costs for a stay in a three-star hotel with a receipt. In the very rare case that a three-star hotel is not available, SWISS will refund the costs of a higher category.
To issue the refund we need the following from you:
- Hotel receipt
- Receipts for all transport used and meals
- Reservation number or e-ticket number “
Frågan är nu vart man kan vända sig för att få hjälp att driva detta till synes glasklara fall ?