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Qatar Airways customer review
Review by Anders Pedersen (Vietnam) 16th June 2015
Flew 5 June and back from CPH on 13 June routing HAN-BKK-DOH-CPH-DOH-BKK. HAN-BKK in B777-200. BKK-DOH in A380. DOH-CPH in B787. Excellent experience throughout. All flights on time. Staff alert, attentive and productive. Service and drinks world top class. Food amount and quality is significantly slipping but still acceptable. Because QR has recently done a lot of promotional sales, business class cabins are now full or almost full. However, service was still exhibited well and focused. I rate the B777-200 business class seat and cabin comfort high. However, the best seat and cabin among the 3 aircrafts tried was the A380: almost noiseless and with the luxury bar on the upper deck. FA tend not to chat with each other and keep themselves busy making a true effort comforting the pax – they are friendly and talk positively with most passengers. That’s the way! Of all sectors above only the DOH-CPH was in economy, of course a different ballgame with a slimmer hardware and software - but altogether the rating became equally high. Worst on the 787 is the extreme compacted seating which must be among the heaviest packed economy in the world – not much dreaming on that part of the Dreamliner, now I understand the nickname “Nightmare-liner”: If the person in front of you reclines you are forced to do the same unless you close your tray-table! In contrast, the following sector back from CPH-DOH was in the Dreamliner aircraft’s business class which offered a superb odysse, but still a bit below that of QR’s A380. Business class full but staff managed very well, high degree of attention and service. Al Mourjan lounge in DOH clearly 5 star, though too big to my taste. Lots of food in either buffets, a la carte. The bar on 1st floor offered 3 different, prestigious champagnes (I just checked and saw the bottles). From DOH-BKK in A380: faultless, quiet, lots of service and talkative FA’s. I could have all 3 options of hot meals, but limited myself to vegetarian and chicken. Quality of food deteriorates a bit. Slept well. Ground-staff assisted me catching my next flight on a difficult time-constrained connection by a Low Cost Carrier, though actually not QR’s problem. Thanks, QR!
Aircraft B777-200; A380; B787
Cabin Flown Business Class
Route HAN to BKK via BKK-DOH-CPH//DOH
