SAS slutar med gratis läsk på long-haul resor
- Thread starter Adam
- Startdatum
Jag hoppas det är med ironi du skriver denna kommentar. Jag har haft EGB under 12 år men det är inte jag som betalt detta utan min arbetsgivare. Som frekvent resenär har jag haft mycket bra förmåner pga detta men det får vara måtta på detta med kortstatus. Servicenivån skal följa den klass man betalar för eller blir uppgraderad till. Att gå på kortstatus och bjuda på muffins till EBS, kall mat till EBG och varm mat till EBP när alla sitter i samma kabin (läs ekonomi) är ju helt befängt. Att som en del på detta forum bara kräva mer och mer frinhgisar pga sin kortstatus liknar vad bortskämda barn sysslar med. Vill man ha bra service så får man köpa en C eller F klass biljett och då får man nöja sig med den service som erbjuds. Det skall väl inte vara en bättre sort wiskey för EBG (även om det skulle smaka bra) än för övriga passagerare.
Skall även räddningstjänsten vid ett ev haveri förses med en lista på var passagerare med hög kortstatus sitter och rädda dessa först?
Vilket amerikanskt flygbolag menar du inte bjuder på alkoholfri dryck? Jag har aldrig rest med ett amerikanskt flygbolag som tar betalt för en läsk.
SAS ger redan olika service till statusmedlemmar ombord (EBP). Så ta detta direkt med SAS eftersom de redan kör enligt det konceptet.
Vad gäller bra service i C så finns det en parallell tråd och där framgår det tydligt att man inte ens kommer få bra service i C i framtiden. Mottot "man får vad man betalar för" gäller inte längre SAS. Eftersom SAS ofta har högre priser än konkurrenterna blir det istället "man får mindre än vad man betalar för".
Stefan62
Medlem
För min del har jag alltid varit van vid att betala för mig och är nog "tvungen" att fortsätta med det.
Det som är "gratis" är aldrig det - nånstans betalar man själv eller någon annan för hotell-fri-nätter, bonus-resor osv
Det jag däremot är noga med är att jag verkligen får det jag betalt för och vad gäller SAS, KLM m fl så tycker jag att jag får det i economy, men kanske inte alltid i business.
Under maj månad reste jag ARN-OSL-CPH-BCN-OSL-ARN med SAS i C och det var alltigenom mycket bra service, förtäring osv - trots eller tack vare att resorna gjordes på lördagar.
Trots det jag skrivit ovan så tycker även jag att dryck av olika slag kan serveras utan kostnad, då det säkerligen blir dyrare att hantera olika kontanta valutor och kreditkort - som jag skrivit i en annan tråd - höj biljettpriset och höj nivån ombord så kommer passagerarna att hitta tillbaka till SAS.
Det som är "gratis" är aldrig det - nånstans betalar man själv eller någon annan för hotell-fri-nätter, bonus-resor osv
Det jag däremot är noga med är att jag verkligen får det jag betalt för och vad gäller SAS, KLM m fl så tycker jag att jag får det i economy, men kanske inte alltid i business.
Under maj månad reste jag ARN-OSL-CPH-BCN-OSL-ARN med SAS i C och det var alltigenom mycket bra service, förtäring osv - trots eller tack vare att resorna gjordes på lördagar.
Trots det jag skrivit ovan så tycker även jag att dryck av olika slag kan serveras utan kostnad, då det säkerligen blir dyrare att hantera olika kontanta valutor och kreditkort - som jag skrivit i en annan tråd - höj biljettpriset och höj nivån ombord så kommer passagerarna att hitta tillbaka till SAS.
simontemplar
Medlem
BA har fortfarande fri bar i ECO under hela flygningen, precis som det ska vara.
Magino
Medlem
De har det till och med inom Europa.
Kristoffer Larsson
Medlem
Man får väl helt enkelt ta och beställa tillräckligt med läsk till maten, så att man klarar sig hela resan. 
Åker med SAS till Chicago på lördag och ska testa detta.
Åker med SAS till Chicago på lördag och ska testa detta.
Malu
Medlem
För de som vill göra sin stämma hörd och klaga till SAS - jag har lagt upp en "My SAS Idea". Rösta gärna:
Restore the long haul service level | My SAS Idea
Restore the long haul service level | My SAS Idea
Tommy Palomäki
Medlem
Ni som inte läst svaret från "Alexander Lund Product & Concept Manager Inflight" på MySASIdea så här kommer den. Lite mer fakta än bara massa rykten:
6th of October 2012
Thank you all for valuable feedback. It's correct that we have made changes in our product offer. We are evaluating every product onboard and want to secure that the service we offer reach the majority of our customers in each service. We evaluate every product by terms of how much service we can give you, e.g. how much service do we get for this spending, can we increase customer satisfaction be using the outcome on other services or products. We have decided to remove items with very low usage or has a high expense compared with what we can offer you. All in effort to give you as customer the best experience. We have reinvested the spending into new services. For an example will we offer the same services regardless from Scandinavia or to Scandinavia, there are differences in the second service if you fly eastbound or westbound due to time of day or arrival. You will always be offered a first course separately and not together with your main course. We have changed this due to customer feedback and evaluated this in comparison for our customers that want to have a quick bite and go to sleep. We have therefore still the quick service on flights with such a demand. We have not removed any cheese from the service. It's now offered from a buffet service after the main course instead of plated on tray. We are serving ice cream, dessert, and fresh cut fruit in addition to the cheese. You can pick as you like. We have replaced the salt and peppers shakers with the holder from Georg Jensen. We had to waste 90% of the salt and pepper contents after every flight. We don’t consider that it's bringing you value for money if we can spend it on products that you can use without wasting it. We have monitored the usage of the beverage selection and taken away products very low usage. We will introduce new beverages and will also be focusing on non alcoholic products since we have feedback that this is wanted. The reason we have removed the textile towels from the toilets are simply that they were washed down in the toilets and causing major problems and then also delaying flights. We are removing the cling film later this autumn from all plates due previous feedback in this forum. You will then not need to remove it by yourself any longer. This is the one the first steps as we are planning to strengthen our products even more. Every change we do is carefully done and based on customer feedback and our operational performance. In Economy Class do we offer free of charge a selection of alcoholic and non alcoholic drinks with the first serving such as apple-, orange-, tomato- juice, Coke, Coke zero, Sprite, gin, vodka, whisky, Cognac and liqueur, coffee and tea together with the meals. Non Alcoholic beverages are not limited, alcoholic beverages are included to normal consumption, above that are they offered from CloudShop.The size of the can is changed from 15cl to 33cl, from the beginning of October. Cabin crew serves water or juice from the tray every 30 minutes, between the meals – free of charge. Alcoholic drinks between the meals do we offer from CloudShop. The only change Economy is that that we have started to charge for soft drinks after the meal service. For an example if passenger wants an extra can of Coke between the meals. We are monitoring every feedback we are receiving; SAS Idea is a perfect example of how you can give feedback. I hope this clarifies your questions.
Best Regards Alexander Lund Product & Concept Manager Inflight
6th of October 2012
Thank you all for valuable feedback. It's correct that we have made changes in our product offer. We are evaluating every product onboard and want to secure that the service we offer reach the majority of our customers in each service. We evaluate every product by terms of how much service we can give you, e.g. how much service do we get for this spending, can we increase customer satisfaction be using the outcome on other services or products. We have decided to remove items with very low usage or has a high expense compared with what we can offer you. All in effort to give you as customer the best experience. We have reinvested the spending into new services. For an example will we offer the same services regardless from Scandinavia or to Scandinavia, there are differences in the second service if you fly eastbound or westbound due to time of day or arrival. You will always be offered a first course separately and not together with your main course. We have changed this due to customer feedback and evaluated this in comparison for our customers that want to have a quick bite and go to sleep. We have therefore still the quick service on flights with such a demand. We have not removed any cheese from the service. It's now offered from a buffet service after the main course instead of plated on tray. We are serving ice cream, dessert, and fresh cut fruit in addition to the cheese. You can pick as you like. We have replaced the salt and peppers shakers with the holder from Georg Jensen. We had to waste 90% of the salt and pepper contents after every flight. We don’t consider that it's bringing you value for money if we can spend it on products that you can use without wasting it. We have monitored the usage of the beverage selection and taken away products very low usage. We will introduce new beverages and will also be focusing on non alcoholic products since we have feedback that this is wanted. The reason we have removed the textile towels from the toilets are simply that they were washed down in the toilets and causing major problems and then also delaying flights. We are removing the cling film later this autumn from all plates due previous feedback in this forum. You will then not need to remove it by yourself any longer. This is the one the first steps as we are planning to strengthen our products even more. Every change we do is carefully done and based on customer feedback and our operational performance. In Economy Class do we offer free of charge a selection of alcoholic and non alcoholic drinks with the first serving such as apple-, orange-, tomato- juice, Coke, Coke zero, Sprite, gin, vodka, whisky, Cognac and liqueur, coffee and tea together with the meals. Non Alcoholic beverages are not limited, alcoholic beverages are included to normal consumption, above that are they offered from CloudShop.The size of the can is changed from 15cl to 33cl, from the beginning of October. Cabin crew serves water or juice from the tray every 30 minutes, between the meals – free of charge. Alcoholic drinks between the meals do we offer from CloudShop. The only change Economy is that that we have started to charge for soft drinks after the meal service. For an example if passenger wants an extra can of Coke between the meals. We are monitoring every feedback we are receiving; SAS Idea is a perfect example of how you can give feedback. I hope this clarifies your questions.
Best Regards Alexander Lund Product & Concept Manager Inflight