SAS app:en - Hur kan den bli ännu bättre?

[rob74]

It's a long thread, I don't know if this is covered yet.
This is something that struck me some days ago, going through the list of flights flown.
The list of past travels is of course nice to follow.
But this list of flown flights seems incomplete.
Sometimes I've flown to Malta and never returned, another time I've flown from Aberdeen but never took a flight there.
There's a lot of that kind of things.
Is it possible to get this right?
My nerd nerve is talking to me...

Skickat från min Pixel 6a via Tapatalk

 

[H4ipM8adRg9nvkRu]

Regarding insurance, maybe it is unique to Sweden but health care costs abroad are always covered by your home insurance. And most people have one. Insurance against illness and flight cancellation is an add on to the home insurance and it is also covered by most credit cards. The market is probably very small in Sweden for these extra insurances while irritation about having to deselect them is considerable (at least for me).

LPC booking. Check out how Finnair has solved their booking. You select a date and you get the total price calculated and displayed on each of the following return dates in the calendar. But thinking about it, it is a good system not just concerning LPC.

There is already a offer on the website to buy insurance when you book through the website. See the right column in my example booking.

Reseförsäkring och avbeställningsskydd.

If you have a home insurance without addons it will at least cover stuff that you are not currently covering, so no scam in itself. As for the market being small, I guess they have enough statistics from the website to decide if they also want to implement it in the app.

 

[massimo]

It's a long thread, I don't know if this is covered yet.
This is something that struck me some days ago, going through the list of flights flown.
The list of past travels is of course nice to follow.
But this list of flown flights seems incomplete.
Sometimes I've flown to Malta and never returned, another time I've flown from Aberdeen but never took a flight there.
There's a lot of that kind of things.
Is it possible to get this right?
My nerd nerve is talking to me...

Skickat från min Pixel 6a via Tapatalk

Hi,

yes, we can spend more time revising how we do the query, if your EuroBonus number was entered in the booking we should return the flight, but there could be issues connected to Departure Control we are not aware of, so if you are up to, send me the flights or few of them you know you are missing and we will check why they are not returned.

You can send them to travel@sas.se along with your EB number and I will check on Monday.

 

[massimo]

There is already a offer on the website to buy insurance when you book through the website. See the right column in my example booking.

Reseförsäkring och avbeställningsskydd.

If you have a home insurance without addons it will at least cover stuff that you are not currently covering, so no scam in itself. As for the market being small, I guess they have enough statistics from the website to decide if they also want to implement it in the app.

Visa bifogad bild 140010

Yes, I meant as a step in the flow, not from the cart.

 

[Diamond-in-the-ruff]

Totally agree with @intuition.

Yes please!
Not sure it is just me, but the notification paradigm has gone overboard. When every app is screaming for attention, no one gets it...
I'd like an inbox.

A notification inbox would be wonderful.

Maybe there is a market for this, but it would certainly annoy me and create a threshold in the buying flow. My only reason for buying in any app is when it offers fewer steps than doing it on desktop browser. Desktop has so much better overview of things, so a purchase flow in an app must offer a very streamlined flow to satisfy me

Purchasing through the app is always done, in my case, on the run. Please keep it simple.
Let travel insurance be an add-on to the booking, much like extra bagage.

 

[henke12]

On check-in flow, right? No, it's not available right now, but I think we should add this, we use to have it years ago when the check-in was on a different platform but we lost the feature when we had to upgrade the backend.

Yup, That's the feuture I'm missing! Too bad, I hope it's gonna return some day. It was awesome!

Not today for non manual booking, we could let you do so, but you would still receive push notifications for that flight, will that be ok?

That would be ok, It's the same thing if I rebook or cancel a flight. I will still recieve push notifications for those flights!

From manage my booking screen press the 3 dots menu on top right and check booking details you will see the booking classes there,

Thanks

 

[henke12]

Another (very) annoying thing with the new app is when I for e.g. would like to check if I have flown the aircraft/see the rotation for the day
is when I press on the specific booking and start to scroll down the page loads more information while I'm scrolling instead of loading the full page at the start.
Just below "What is included in my ticket?" it says "loading ancillaries" and the page stutters a bit.


I rather like the page to be fully loaded before!

 

[mha321]

A couple of small things I noticed when checking in to the US recently:

* the app remembers the passport info fine. But it would be convenient if it could also remember the emergency contact info.

* the country code for the emergency contact has to be added twice - once as +46 as part of the phone number and once as SE just below it.

* once check in was completed I got a notification saying that it is and "view boarding pass on the app". But the app has no boarding pass (normal for us flights these days sadly). In the cases where there is no boarding pass, the notification shouldn't day there is, trying to ge my hopes up...

 

[massimo]

Another (very) annoying thing with the new app is when I for e.g. would like to check if I have flown the aircraft/see the rotation for the day
is when I press on the specific booking and start to scroll down the page loads more information while I'm scrolling instead of loading the full page at the start.
Just below "What is included in my ticket?" it says "loading ancillaries" and the page stutters a bit.


I rather like the page to be fully loaded before!

Hi! I understand the concern but there is a lot going on there and a lot of backend calls to update (some of them expensive) to keep everything up to date, but we will see what we can do to preload stuff as I agree it's critical to get thigs appearing fast on that screen.

 

[massimo]

A couple of small things I noticed when checking in to the US recently:

* the app remembers the passport info fine. But it would be convenient if it could also remember the emergency contact info.

* the country code for the emergency contact has to be added twice - once as +46 as part of the phone number and once as SE just below it.

* once check in was completed I got a notification saying that it is and "view boarding pass on the app". But the app has no boarding pass (normal for us flights these days sadly). In the cases where there is no boarding pass, the notification shouldn't day there is, trying to ge my hopes up...

yes, emergency contact is planned to be added to saved travelers so you don't need to add it all the time. I hope we can make this soon. Will check the double prefix bug you mentioned.
- Regarding the handling of US boarding pass for US, we are aware of this issue and we will try to improve the message, we are also working on getting the mobile boarding pass to the US by letting the passport swipe during check-in which is the reason why mobile boarding pass is not allowed to the US (for regulatory we need to certify that the passport has been swiped).