Hoppas att det här är rätt forum del att fråga om hjälp med Filippinerna till Sverige tur och retur resa återbetalning.
Jag har skrivit det mesta på Engelska om man skulle behöva gå vidare.
Har ni några bra tips om hur man ska göra, eller något annat ni har synpunkter på?
Hur går det när det är flera flygbolag inblandade men det var bara det första som ställde in ? Kan dom andra flygbolagen skylla på det första som ställde in ?
Jag har haft fullt upp under 2020 så inte haft tid med att undersöka om återbetalning, så inte ens undersökt om det gick att resa tillbaka under året med den bokningen men tänkte försöka få tillbaka dom pengarna som går i alla fall.
Betalt till Tripmonster: 6466kr via Swedbank, betaldes 2020-01-28, resa skulle påbörjats 2020-02-11, köpte tur och retur resa av Emirates istället(9984kr, 2020-02-11)
Travelplan: "Itinerary.png"
Visa bifogad bild 115883
Started with that the trip was moved to earlier in the day see picture "Your new itinerary.png"
Visa bifogad bild 115884
Does not matter I guess but I included it anyway.
I did pay a round-trip ticket flight ticket for my sambos brother who I had invited to Sweden and he was supposed to fly the same day as we went home to Sweden(2020-Feb-11) but he was taking a different route with other airlines. He went to the airport on the scheduled day but was denied to get onboard because the flight was cancelled(due to Covid-19, first stop was supposed to be in Hong Kong). He was handed a paper(Cathay Pacific note to call.jpg) that we should call, but when doing so a automatic voice said all lines are busy try again later. No other information was given. I did instead book that person with a round-trip ticket on another airline company(Emirates) that had a different flight route but on the same day.
When that person came home to the Philippines again later that year (Dec 2020), he called Cathay Pacific again on the Philippine number, and they said "the ticket is not used therefore it is entitled to a refund from where you purchased the ticket"(We bought the ticket at
https://se.tripmonster.com/)
So we asked Tripmonster:
"Site: us.tripmonster.com
Subject: Refund of my trip
Text: I would like to ask assistance about my previous trip which I hadn't use due to
covid-19 situation. The airline company in my country said that my flight was cancelled
therefore they told me to ask for refund of my fare but sadly I can't reach every airline
company stated in my trip and I was advised also to contact tripmonster where I booked my
flight. Thank you for your help!"
Tripmonster answers:
"Dear client,
Thank you for contacting us.
We would like to inform you that your electronic ticket is under the control of the airline and that we do not have
access to your reservation.
Please contact the airline directly to do what you request.
Best regards"
Asked again:
"Hi again!
Yes we did that and it says that we need to contact the booking site where we booked the ticket and we bought it
through tripmonster so we ask if you can help us regarding this matter"
"Dear customer
Thank you for contacting us.
In response to your request we must inform that the Airline has EXCHANGED and taken ownership of this ticket,
prohibiting us from making any further modifications at this time.
For further assistance please contact your Airline.
We remain at your disposal for any further information you may require.
Kind regards, Customer Care Team"