Filing a complaint at ARN seems a more reasonable first step, and that is what I will do,
Try it (for your cash hotel nights) and let us know how it goes.
I got the original trip back though, and that is how I will go back home.
Great!
I had to get the extra 2 days off again (I had already told my boss I could get back earlier and could start working sooner. He was happy to have me earlier)
Swedish company + swedish boss?
If yes, I can't see this being a big thing for an
average Swedish manager (there are always exceptions..).
He had already approved the holiday and you message, during what I presume is
his holiday, to say you'll be back a couple of days earlier? And then you message again to say you won't?
No big deal for most Swedish managers.
If you worked for me I would be (think) like "OK great, but why are you disturbing me during my holiday with this". ;-)
Or perhaps your boss is a frequent flyer nerd and will have full understanding regardless. You have a chance to bond over the SAS T&C and the poor customer service.
So I booked another hotel with money, and will ask for compensation from SAS.
Let us know how it goes!
This is why I believe only asking for the hotel money back from SAS isn't enough, and they should somehow compensate for all of this stress they have caused. But I will start with the hotel only and lets see.
Keep low expectations here, I think they will not. I think ARN will be of the same opinion.
Forget this now and enjoy your last day(s?) in wonderful Bangkok. Have a massage and relax.