SAS Messed up. What to do? Sue them?

[Felipe]

Read what @Tomas E wrote and you will understand that you will lost more then earn on sue SAS. And the Swedish ARN has nothing to do with this case. Maybe you have some travel insurance that can cover your mistakes.

I still do not agree it was my mistake that I accepted a change offered by a SAS employee. But I respect your opinion. Blame me if you want, I still think SAS is wrong here.

 

[Tamas]

Read what @Tomas E wrote and you will understand that you will lost more then earn on sue SAS. And the Swedish ARN has nothing to do with this case. Maybe you have some travel insurance that can cover your mistakes.

Varför har ARN inget med detta att göra? OP kan be SAS för ersättning, de kommer neka och då kan man gå till ARN.

 

[Mattias Holmén]

I searched for other hotels accepting IHG points and none had rooms with points for these days anymore.

Maybe you ain’t in Bangkok?

 

[palmen]

I still do not agree it was my mistake that I accepted a change offered by a SAS employee. But I respect your opinion. Blame me if you want, I still think SAS is wrong here.

Your mistake was to accept the T&C without knowing the content of it.
As a traveler we all have responsibilities. You need to know what visa and vaccines you need for your destination as an example, and your also responsible for knowingly the rules of your ticket.

But SAS also has a responsibility to not give out false information which seems to have been the case during the phone call.

 

[hco]

Filing a complaint at ARN seems a more reasonable first step, and that is what I will do,

Try it (for your cash hotel nights) and let us know how it goes.

I got the original trip back though, and that is how I will go back home.

Great!

I had to get the extra 2 days off again (I had already told my boss I could get back earlier and could start working sooner. He was happy to have me earlier)

Swedish company + swedish boss?
If yes, I can't see this being a big thing for an average Swedish manager (there are always exceptions..).

He had already approved the holiday and you message, during what I presume is his holiday, to say you'll be back a couple of days earlier? And then you message again to say you won't?

No big deal for most Swedish managers.

If you worked for me I would be (think) like "OK great, but why are you disturbing me during my holiday with this". ;-)

Or perhaps your boss is a frequent flyer nerd and will have full understanding regardless. You have a chance to bond over the SAS T&C and the poor customer service.

So I booked another hotel with money, and will ask for compensation from SAS.

Let us know how it goes!

This is why I believe only asking for the hotel money back from SAS isn't enough, and they should somehow compensate for all of this stress they have caused. But I will start with the hotel only and lets see.

Keep low expectations here, I think they will not. I think ARN will be of the same opinion.

Forget this now and enjoy your last day(s?) in wonderful Bangkok. Have a massage and relax.

 

[Felipe]

Maybe you ain’t in Bangkok?

I am, but with the points I have I cannot book any of these hotels. The two days I had booked before were for much less than that.

Your mistake was to accept the T&C without knowing the content of it.
As a traveler we all have responsibilities. You need to know what visa and vaccines you need for your destination as an example, and your also responsible for knowingly the rules of your ticket.

But SAS also has a responsibility to not give out false information which seems to have been the case during the phone call.

Yes, my mistake of not knowing the terms and conditions. But to be honest, even if I was aware of them, I would still have trusted the customer service support specialist. Maybe something happened in the booking that would then allow changes to be made? Like I said, some of the flights in the return journey changed and maybe that would allow changes to be made? It's extremely weird that I should be the one telling the support team about the rules of the company they are working for, instead of them offering support according to what is allowed to be done.

I’d sue the boss. Clearly he should be more accommodating in this stressful situation. And wasn’t he the one approving the whole vacation in the first place?

Boss thankfully never complained about anything and is super flexible. But it doesn't look good for me when I ask to return to work sooner than originally intended, then things are planned, just for me to cancel it all and revert back to the original plan. And why would I sue him? I guess this is some sort of bad ironic joke, but ok, have your fun. One day you will be in a bad situation as well and I just hope you are shown more empathy than what you are giving me.

Try it (for your cash hotel nights) and let us know how it goes.


Great!


Swedish company + swedish boss?
If yes, I can't see this being a big thing for an average Swedish manager (there are always exceptions..).

He had already approved the holiday and you message, during what I presume is his holiday, to say you'll be back a couple of days earlier? And then you message again to say you won't?

No big deal for most Swedish managers.

If you worked for me I would be (think) like "OK great, but why are you disturbing me during my holiday with this". ;-)

Or perhaps your boss is a frequent flyer nerd and will have full understanding regardless. You have a chance to bond over the SAS T&C and the poor customer service.


Let us know how it goes!


Keep low expectations here, I think they will not. I think ARN will be of the same opinion.

Forget this now and enjoy your last day(s?) in wonderful Bangkok. Have a massage and relax.

Thanks for the tips, will use these last 2 days to relax indeed. The boss didn't complain at all, I just think it looks bad for me because I gave him extra extra planning work for no reason.

 

[ekf]

Perhaps it is just me, but I get super allergic to people who go directly to threaten with lawsuits when they run into problems. Even more so when they themselves are partially at fault… Or maybe it is my scandinavian mentality playing tricks on me.

Anyway, glad you got thet situation sorted. To remember for the next time, NEVER trust the customer service representative (of any company) when the matter is important to you, ALWAYS double check yourself .

 

[Remington Steele]

Perhaps it is just me, but I get super allergic to people who go directly to threaten with lawsuits when they run into problems. Even more so when they themselves are partially at fault… Or maybe it is my scandinavian mentality playing tricks on me.

Anyway, glad you got thet situation sorted. To remember for the next time, NEVER trust the customer service representative (of any company) when the matter is important to you, ALWAYS double check yourself .

Det är du inte ensam om...

 

[Felipe]

Update on the case:
I have arrived home yesterday after a very exhausting journey and, as expected, my luggage did not arrive. I've opened already a case with SAS for them to search for the luggage and they are working on it. But to my surprise the customer service guy told me there is no compensation for delayed luggage when travelling back home. Is that correct? Isn't this a bit unfair? Means SAS can do anything they want with your luggage and you can't complain at all about it.

 

[mrestes]

Update on the case:
I have arrived home yesterday after a very exhausting journey and, as expected, my luggage did not arrive. I've opened already a case with SAS for them to search for the luggage and they are working on it. But to my surprise the customer service guy told me there is no compensation for delayed luggage when travelling back home. Is that correct? Isn't this a bit unfair? Means SAS can do anything they want with your luggage and you can't complain at all about it.

100% correct unfortunately. Same for all airlines and I believe for all insurances, even AMEX Platinum