3.7 Unless otherwise stated:
For a Regular ticket, paid wholly or partly with points, the rules for the Regular ticket apply as described in the fare rules provided when booking the Regular ticket and not the rules for EuroBonus tickets as described below.
EuroBonus tickets and offers:
Before travel
- Can be cancelled up to one (1) working day before they should have been used.
- Rebooking is, provided the points are still valid, allowed up to one (1) working day before the offer in question must be used (expired points cannot be reused).
- Special rules regarding the minimum duration of a stopover may apply.
- Maximum ticket validity and advance booking is 330 days.
- If there is less than one (1) working day before a EuroBonus trip, or arrival at the hotel, the points are not transferred back to the member’s EuroBonus account in case of cancellation.
- If a member or other person using the member’s points falls ill before a EuroBonus trip, a doctor’s certificate is required for rebooking or for a new ticket/voucher to be issued. This applies provided the points are valid. Expired points cannot be reused. If changes or new documents are required, the local SAS ticket office or EuroBonus member services must be contacted- If the departure and return destination are not the same, the number of points is calculated on the destination in the point table that requires most points.
