Upgrading and downgrading
If an air carrier places a passenger in a class lower than that for which the ticket was purchased, the passenger must be reimbursed within seven days, as follows:
- 30% of the price of the ticket for all flights of 1500 kilometres or less;
- 50% of the price of the ticket for all intra-Community flights of more than 1500 kilometres, except flights between the Member States and the French overseas departments, and for all other flights between 1500 and 3500 kilometres;
- 75% of the price of the ticket for all other flights, including flights between the Member States and the French overseas departments.