Förseningar | Norwegian
Vi beklagar de olägenheter som har uppstått om resan inte kunde genomföras som planerat. För frågor angående avvikelser, vänligen läs igenom vår information på vad du kan ha krav på innan du skickar in ditt krav.
Om ditt flyg har blivit försenat, har du rätt till bistånd i enlighet med EU:s förordning 261/2004.
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Beredskapsplan för försening vid flygning till/från USA
Om en längre försening uppstår då flygplanet står på rampen och passagerarna befinner sig ombord säkerställer vi att alla passagerare blir behandlade enligt vår
Tarmac delay plan
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In such event, Norwegian will not permit an aircraft to remain on the tarmac for more than four hours without allowing passengers to disembark. However, if it is established by the pilot that there is a safety or security related reason to prevent passengers from disembarking or if air traffic control should inform that disembarkation would significantly disrupt airport operations, passengers will be asked to remain onboard.
Norwegian will provide adequate food and potable water no more than two hours after the aircraft leaves the gate or touches down, unless the pilot determines that safety or security reasons preclude such service from being provided.
Norwegian will ensure that operable lavatory facilities are available and will provide adequate medical attention, if needed, while the aircraft remains on the tarmac.
Our crew will provide information to passengers regarding the reason for the delay, if known, and updated information regarding the status of the flight beginning 30 minutes after the scheduled departure and every 30 minutes thereafter. (...)