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British Airways förbättrar förmåner och förlänger status (20:e sept. 2021)

Jag tror jag vet vilken det är och jag skickade en retro-claim dit för fem veckor sedan och ingenting har hänt. Tidigare gick det på under en vecka. Skulle inte ha för höga förväntningar.

Gör man det via online-formuläret sker det omedelbart. Om du avser retroclaim för poäng från flygning.
 
Jeg checkede min konto. Finder det uklart om mit guld raekker ind i 2023? De skriver: Gold Member. Membership year ends: 08 Apr 2022. Card expiry date: 31 May 2023
 
I dagens pressrelease står det ungefär samma sak som e-posten Headforpoints fått tag på


  • British Airways is making improvements to its customer experience and reinforcing its commitment to put sustainability at the heart of its customer journey
  • The airline is introducing new plant-based menus across its lounges, removing single-use plastic bottles, installing water stations and offering colleagues training in sustainability
  • A premium pre-Covid meal service will be re-introduced in Club Europe with new menus and more variety from next month
  • Customers will also benefit from further investment in technology, including in a new bag tracing system
  • New check in zones exclusively for World Traveller Plus customers

The airline has worked with its expert catering providers to introduce new plant-based menus, including a burger.
The new menus will initially roll out across the airline’s Heathrow lounges, before appearing on its US lounge menus.
British Airways is committed to improving choice, to offer something for everyone whilst championing local producers and businesses.

As part of its commitment to sustainability, across the airline’s Heathrow lounges customers will notice new water stations.
Work also continues to remove single-use plastic across the airline, and all plastic water bottles in Heathrow lounges are being replaced with glass, which will be rolled out across the airline’s UK lounges over the next month.
Customers in lounges can also continue to order food using their mobile device directly to their table,
an initiative introduced by British Airways during the Covid pandemic which it has decided to keep.

From next month the airline is set to move to the next phase of its dining experience; a service more akin to one that customers would have experienced pre-pandemic.
Customers travelling in the airline’s Club Europe cabin can expect a more premium service with new delicious menus with more options as it welcomes back its customers.
The airline is also working on the next phase of its long-haul catering proposition, with exciting changes afoot.

Elsewhere, British Airways will continue to explore how technology can enhance the customer journey.
The airline will be introducing a new baggage tracing system, allowing customers to track their bag via their phone throughout their journey. From automated lounge entry to new digital signage across the airport, British Airways is focused on making the customer journey even more seamless and stress-free.
British Airways | BRITISH AIRWAYS INTRODUCES NEW ENHANCEMENTS FOR CUSTOMERS INCLUDING NEW PLANT-BASED MENUS IN ITS LOUNGES
 
Mitt konto visar fortfarande 2022, jag ringde och klagade men den jag pratade med hade ingen aning om vad det handlade om
och bad mig skicka in e-posten där det stod om statusförlängning...

Nä inte fick jag något svar på den e-posten, men jag ser att det står samma sak på
deras hemsida, så jag ringde igen och påpekade detta.
Denna gång fick jag svaret att "I will send a request to out back office"
(f.ö. tror jag det var samma Ilsa som jag pratade med förra veckan)


Further Tier status extensions
Your loyalty means the world to us. In order for you to have a chance to enjoy the benefits you deserve, whenever you’re ready to return to the skies, we’ve extended the Tier status for Executive Club Members with a Tier Point collection end date between 1 April 2022 and 30 June 2022 by another 12 months, irrespective of how many Tier Points you earn.


How do I benefit from the most recent 12-month Tier status extension?
We’ll automatically apply the 12-month status extension to memberships with Tier Point collection end dates between 1 April 2022 and 30 June 2022 by the end of the first week of January, irrespective of how many Tier Points you have earned. There is no need to contact us to arrange this.

Tiers and benefits | Executive Club | British Airways
 
Nä inte fick jag något svar på den e-posten, men jag ser att det står samma sak på
deras hemsida, så jag ringde igen och påpekade detta.
Denna gång fick jag svaret att "I will send a request to out back office"
(f.ö. tror jag det var samma Ilsa som jag pratade med förra veckan)
Jag ringde för en vecka sedan och agenten verkade medveten om problemet. Mitt ärende skulle också skickas till back office, inget har hänt ännu. Det är ju ingen panik förrän i juni för min del....
 
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