British Airways - Det här gjorde Ni inte så bra!
- Thread starter Dr. Miles
- Startdatum
Dr. Miles
Expert
Priset för Köpenhamn-Hong Kong t/r och priset för Stockholm-Washington t/r har olika fare rules och priset för Stockholm-Washington t/r (Fare basis: A2JBUP11& A2JBUP4) har inget minimum stay krav.
Dr. Miles
Expert
Ja och beroende på hur mycket framhållning man har, kan det bli billigare att kombinera rabatterad Business class + rabatterad First class biljetter än attt utnyttja det här erbjudantet.
Ännu fel är som @011430121 skriver, i stort sett är det inte så stor skillnad från rabatterad First class biljett (som dock har 42 dagars förköpskrav).
149@telia.com
Medlem
Nu tycker jag att BA gjorde någonting bra genom kompensationen.
Tycker dessutom att de svarade ganska fort. Se nedan.
Thank you for your Email dated 06 October 2014 - first of all, I would like to apologise for the delay in responding. I am sorry to hear our entertainment system did not work properly on your recent flight from Singapore to London Heathrow. This must have been very disappointing for you and your wife. I recognise we let you down as this is not what you should experience when travelling with British Airways.
We know how important the in-flight entertainment is to our customers’ onboard experience, and it is disappointing to learn there were problems with your system.
Our cabin crew reported this to our Product & Service Manager responsible for in-flight entertainment, straight after the flight. I realise this does not change how your own journey was affected. As a gesture of goodwill, I have 16500 Avios to each of your Executive Club accounts. Please accept them with my compliments.
Thank you again for letting us know there was a problem. This kind of feedback is essential for us to continue making improvements for our customers. We value the time you have taken in bringing this to our attention.
Best regards
British Airways Customer Relations
Tycker dessutom att de svarade ganska fort. Se nedan.
Thank you for your Email dated 06 October 2014 - first of all, I would like to apologise for the delay in responding. I am sorry to hear our entertainment system did not work properly on your recent flight from Singapore to London Heathrow. This must have been very disappointing for you and your wife. I recognise we let you down as this is not what you should experience when travelling with British Airways.
We know how important the in-flight entertainment is to our customers’ onboard experience, and it is disappointing to learn there were problems with your system.
Our cabin crew reported this to our Product & Service Manager responsible for in-flight entertainment, straight after the flight. I realise this does not change how your own journey was affected. As a gesture of goodwill, I have 16500 Avios to each of your Executive Club accounts. Please accept them with my compliments.
Thank you again for letting us know there was a problem. This kind of feedback is essential for us to continue making improvements for our customers. We value the time you have taken in bringing this to our attention.
Best regards
British Airways Customer Relations
Senator
Moderator
@149@telia.com bra svar från BA. Jag skulle dock ta bort namnet på den som har skickat meddelande till dig.
Homer
Medlem
Det där och Zacapa Rom har sponsrats av Diageo som tydligen tröttnat, finns fortsatt i Concorde Room.
trekker
Medlem
Tur att jag hann smaka den innan den togs bort sa jag slipper slanga pengar pa den nagon gang i framtiden.
Homer
Medlem
Även jag har försökt tvinga i mig lite grann bara för att det är dyrt.
Zacapa däremot kommer jag att sakna...