Announced strike at several German airports on 27th March 2014
Trade union ver.di has announced a
strike at several German airports for Thursday, 27th March 2014.
Passengers are kindly requested to check the status of their flight prior to departure. Passengers whose flights are operating are kindly requested to come to the airport in good time.
Check currently cancelled flights under Cancelled flights
Affected passengers are requested to please check the status of their booking prior to departure at My bookings. You might find an alternate flight and you might already check-in for it.
Affected passengers can refund or rebook their flights free of charge. If your flight has been cancelled and you cannot use the self-service or you want to refund your ticket, please contact our Service Center on +49(0)69-86-799-799* or via one of our local phone numbers.
Passengers travelling within Germany whose flights have been cancelled due to the strike may alternatively travel by train with Deutsche Bahn. To do this, please exchange your etix for a train ticket online oder mobile under My bookings or at a Lufthansa check in machine.
If you do not have the time to exchange your ticket online or at the machine, we recommend you purchase a regular train ticket. In this case we kindly ask for your understanding that you will then be refunded the unused portion of your ticket. As the reason for cancellation was force majeure we are unable to provide any compensation beyond the value of the unused ticket. Please contact your ticket issuing office after your travel for a refund of your unused ticket. You can obtain current travel information under Deutsche Bahn or on your mobile phone via m.bahn.de.
Lost baggage
In order to deliver your baggage please fill in our Lufthansa Baggage Form or please contact the Lufthansa baggage tracing counter as soon as you arrive at your destination. For status updates on your missing baggage please go to Lufthansa baggage tracing online. Check here for further information on baggage liability.
Passengers holding a Lufthansa/SWISS/Austrian Airlines or Brussels Ticket for flights from/to/via Frankfurt, Munich, Cologne, Düsseldorf, Hamburg, Hannover and Stuttgart on 27th March 2014 whose flights are not cancelled can rebook their tickets once free of charge online via My Bookings.
