SAS app:en - Hur kan den bli ännu bättre?

henke12 skrev:2 Questions!Getting used to the app and liking the new features!A bit unusual, of course, but it must also be said that I miss the old wooden background in the app around 20141: Is there any reason to have the beta installed now that the official version is released? (iOS)2: In the old app, am I remembering wrong or could you add an onward connection? That is, if you had 2 separate bookings, MMX-ARN and ARN-OSD. Add the connection in connection with the check-in of MMX-ARN? Isn't that feature in the new app?Klicka för att utvidga...
On check-in flow, right? No, it's not available right now, but I think we should add this, we use to have it years ago when the check-in was on a different platform but we lost the feature when we had to upgrade the backend.
 
Andreas Ekman skrev:@massimoThis is a really nice and fly geek lovely thing. To be able to se if and when i have travels with that plane I'm gonna fly on. Good job, nice tutch...Visa bifogad bild 137753Klicka för att utvidga...
Yes, I guess you figured that out already but by tapping on each of the flights you get to the status of those and you can subscribe to them.

I usually subscribe to my previous aircraft flight so I get a push when is ON-BLOCK (arrive at gate) which means that I can calculate pretty well when they start boarding. I think we should add a feature to subscribe automatically if the user wants to do so as it's really convenient, agree?
 
Hachans skrev:Could we please stick to having notifications be for essential flight related things please? Special offers are not essential, or at the very least an option to turn it off. In the app I can only see options turn off emails, telemarketing etc.Also, the banner about special offers need to go away from the main screen. It hides essential info.Klicka för att utvidga...
I agree about the banner, we will make it closable or inline so it is not intrusive, I think it was more a bug than on purpose. You can turn off marketing notifications in the settings of the app under subscriptions.





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Andreas Ekman skrev:Good point, you don't want to accidentally turn off all notifications just because you don't want the advertising.But it can easily become that way if you don't think about it.Klicka för att utvidga...
I agree, you can turn off marketing communication in the app settings > subscriptions
 
mha321 skrev:Confusingly enough those are in the apps. There are also a set in the system for the app. Which is disjoint, and has "Travel tips and offers".Klicka för att utvidga...
I think this was a "left over" from the previous app, so we have cleaned this up now. If it is not there already it will reach in one of the next updates.
 
Budgetresenär skrev:So, in my profile at SAS you can see that I live in Malmö, you can see that about 95% of my historical and future trips have started and ended in Copenhagen and the remaining 5% have started and ended in Malmö. Do you really think it makes sense to show me an offer from Stockholm (to Malaga)? Stockholm is about 600 km away from Malmö.Visa bifogad bild 138569Klicka för att utvidga...
No, it doesn't really make sense, I agree. Have you changed your Default airport under settings?






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@massimo: Yesterday I tried the "Save as image" function of the digital boarding pass. Function worked well - but why does it render such a low image resolution compared to if I take a screenshot myself? The files rendered in the app were 412x616 px and about 49,74 kB.



A screenshot of the same boarding pass on my, kind of old Samsung phone, was 1080x2340 px and about 350 kB.



Should be an easy fix to make the image quality a little better for the exported images.



- and thank you for letting us make the SAS app better!
 
infosky skrev:Can we please fix so we can search for Åre / Östersund in the app? If you spell it in swedish, no result will appear.Klicka för att utvidga...
oh man! How didn't we found this out earlier, probably because all our keyboards are in English? data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7

Sorry about this, will find a solution, we are loading the airport in English as the app is in English but I understand people might search in Swedish and those 2 airports make sense as they start with a Scandinavian language, while a luleå will appear in the search result as it is at the end.
 
mha321 skrev:Any other diamonds who after the latest update suddenly have expiry dates listed on their points?(still correct on the website...)Klicka för att utvidga...
We screwed up :-( but it's fixed by now. data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7
 
intuition skrev:I've noticed that SAS marketing department has increased their communication about the app, and this channel has had very little communication from the developers. I assume this means "development has entered a new phase" , maybe even a stage where the app is considered finished?Last time@massimoposted was before Christmas, when the 5.1 version was published. What I am wondering is if SAS is still interested in feedback , suggestions and interactions here (or has this thread become an internal BC thread )?Klicka för att utvidga...
Yes, indeed. I just collapsed with work due to different reasons, now I am trying to get back on track, sorry about the slow response time. But I am here.



We are keeping developing, we might be slower to release new features as we have a lot of hygienic features that have to work well and has to be stabilized.

Sometimes is really hard as there is a kazillion of scenarios that have to be taken into consideration, especially during the day of travel.
 
MrRob skrev:@massimo: Yesterday I tried the "Save as image" function of the digital boarding pass. Function worked well - but why does it render such a low image resolution compared to if I take a screenshot myself? The files rendered in the app were 412x616 px and about 49,74 kB.A screenshot of the same boarding pass on my, kind of old Samsung phone, was 1080x2340 px and about 350 kB.Should be an easy fix to make the image quality a little better for the exported images.- and thank you for letting us make the SAS app better!Klicka för att utvidga...
Hi! I have no clue why, maybe the library we are using, I will check with the developer. Never noticed so good you pointed this out.
 
srg skrev:This is kind of an odd representation of my day trip ARN-BRU / BRU-CPH-ARN where it identifies CPH instead of BRU as the destination, the outbound flight path as ARN-BRU-CPH and the inbound flight path as CPH-ARNVisa bifogad bild 139512Visa bifogad bild 139513Klicka för att utvidga...
Yes, this is a tricky one as the application is considering BRU as a connection, not a stopover so we break it into CPH, I will discuss internally with some folks
 
henke12 skrev:Jag saknar/hittar inte bokningsklassen på mina bokningar heller!Visst fick man se det i förra appen?Klicka för att utvidga...
From manage my booking screen press the 3 dots menu on top right and check booking details you will see the booking classes there,
 
Good to have you back @massimo!

When I try to add a (non-Eurobonus) frequent flyer number to an award-trip, then I get an error message "Sorry, we are unable to process your request. Please try again or contact SAS customer support for assista".
 
Budgetresenär skrev:Good to have you back@massimo!When I try to add a (non-Eurobonus) frequent flyer number to an award-trip, then I get an error message "Sorry, we are unable to process your request. Please try again or contact SAS customer support for assista".Klicka för att utvidga...
Probably you writing the wrong prefix and doesn't have anything to do with the app.

Try a computer if you think it's the app or change the prefix.
 
@massimo, welcome back and happy to hear things are better, just be sure to take care of yourself as well data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7
 
Rickard_O skrev:Probably you writing the wrong prefix and doesn't have anything to do with the app.Try a computer if you think it's the app or change the prefix.Klicka för att utvidga...
If I put A3 (IATA code for Aegean Airlines) as a prefix before my 9-digit membership number then I get the following error message: "Invalid program number".
 
Folks! Sorry for my late response time in the past few weeks, but we had hell over here, you might have heard about the cyber attack. But again this forum shall be my first read in the morning, right?



I wanted to update you on what we are working on and get feedback:



- in-app upgrade bidding module, allow you to bid straight from within the app for your upgrade > candidate for 5.3 if testing goes well

- chat for Diamonds member > test ongoing, will release this progressively but it shall come fairly soon

- Standard Award cancellation in-app

- Apple watch > developing not ready for 5.3 but we start testing it this week

- Dark mode > it looks really sexy actually, I wouldn't have a bet. Can't wait to show you in a few weeks

- Seat selection in check-in flow before check-in

- Ability to buy ancillaries in check-in flow for GO travelers > I know data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7

- Corporate net fares > we started today (for those of you having corporate programs)

- Better marketing offers on the home screen when there is no trip booked

- Wifi one click > hard to test for us from the office, but hopefully it will come soon.

- LTG badge to feedback you are a LTG

- Show the 2x1 coupons on the profile wallet

- Earning points map on shops > will start next week

- In-app registration > not started yet but next in line

- Single and Double Open Jaw > data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7





You must have seen this already in 5.2, just in case you missed it:

- in-app self-service delay baggage reporting tool > the only feature I wish you don't use unless you are coming back home

- what is included in your ticket

- better home screen performance

- NFC entitlement, now the boarding pass doesn't get overridden

- Show events at destination (ticket master)



Also we have a few other things we are sketching:



- Low Price Calendar

- Trip Planner > allow to add itinerary in a bucket so you can share a few alternatives with friends or colleague before you decide which one to pick up

- Ability to display the queue time before calling customer service

- Inbox > display the list of all push notifications you have received



Also, I think we should have "download receipt" from past bookings right?



What else do we miss to make this world-class?



/massimo
 
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