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At the airport
Baggage
Booking a Flight
Bundles and Additional Services
Changes, Cancellations & Refunds
Documents
Passenger details
Special servicesChanges, Cancellations & Refunds
Guarantee
Exchange Refund Table
Exchange Refund Notes
Exchange Refund
Requesting a refund
Requesting a change
Cancellation within 24 hours of booking
Voluntary cancellations beyond 24 hours
Refunds due to a schedule change or flight cancellation
Voluntary changes beyond 24 hours
Frequently asked questions
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