Germany’s national airline - Lufthansa - offers an efficient, respectable and consistent travel experience. From sleek and generous airport lounges to an inflight service that continues to improve, Lufthansa Business Class passengers are always in for an efficient and comfortable journey.
Lufthansa’s route map is truly global - serving five continents from its Frankfurt and Munich hubs. Not only does the airline offer impressive European connectivity, but it also bridges far-flung places with a hearty schedule that caters to both business and leisure fliers.
The airline is part of Star Alliance and members of any of its individual airline frequent flier programs can earn and redeem miles with Lufthansa. Other partner airlines in the alliance include Air Canada, United, Avianca, Air New Zealand, TAP Air Portugal, Thai Airways and EVA Air. Lufthansa’s own frequent flier program, Miles & More, has thousands of members who take advantage of its valuable miles, elite status and numerous program benefits, even when travelling on other Star Alliance airlines.
With a dual hub system in Frankfurt and Munich, Lufthansa is well-equipped to offer numerous connections and top-notch facilities given the volume of passengers that it carries. Premium check-in areas and security lines are of huge advantage at its two main hubs, and it offers special check-in lanes and other boarding perks at almost all other departure airports.
Lufthansa’s German hubs feature excellent lounges for Business Class passengers with an even more elevated option, Senator Lounges, for its most frequent fliers. They can also be used by Star Alliance Gold travellers from any cabin. Expect open bars with tasty wine, German beer and cocktails on offer plus buffets with hot and cold items. Business Class and Senator Lounges are in most cases similar in style, with the main difference seen in the food and beverage offerings. In the Frankfurt and Munich lounges, showers are an especially nice option for those in transit and wanting to refresh during their journey.
Other special features of Lufthansa’s lounges include relaxation areas, soft German pretzels, a variety of salty and sweet snacks including Haribo Gummy Bears and a range of desserts.
Free Wi-Fi, private work stations and phone booths, international magazines and newspapers, and power outlets are all available in the lounges.
Lufthansa’s network of lounges includes many German airports including Berlin, Dusseldorf and Hamburg. Globally, passengers will find lounges in airports including Detroit, Dubai, London Heathrow, Milan Malpensa, Newark and New York JFK.
At Frankfurt Airport, a dedicated Welcome Lounge is available for arriving Business Class passengers. The lounge features shower facilities as well as a quiet zone, workstations and a bistro area with a breakfast buffet.
When flying from destinations without a Lufthansa-branded facility, Business Class passengers can access other premium lounges including those belonging to other Star Alliance members. Lufthansa’s on-the-ground experience is solid and deserves kudos for a wide network of well-provisioned lounges.
Lufthansa’s long-haul fleet consists of various aircraft types including the double-decker Boeing 747 and numerous Airbus A330, A340 and A350 aircraft. The colour tone of the Lufthansa Business Class cabin features grey, navy and brown accents with the airline’s crane logo emblazoned on the wall. Lufthansa packs a lot of seats into its Business Class cabins, and on some aircraft, seats may be separated into different cabins. For a more intimate and quieter experience, always choose a seat in the cabin with fewer seats.
On all Lufthansa long-haul flights, the airline currently offers the same Business Class product featuring 2-2-2 seating. The only exception is the popular and intimate upper deck of the B747, which is configured 2-2. The seats recline fully flat with wide centre armrests and power outlets. The configuration of Lufthansa Business Class results in many seats lacking direct aisle access and very little privacy. While still comfortable, the seats are the weakest element of the Lufthansa Business Class experience.
There is no charge to reserve seats in advance on Lufthansa, and this is highly recommended to assure the most comfortable flight. One criticism of Lufthansa’s Business Class seat is that the foot rest for many seats are close to the neighboring seat. This means that it is not uncommon for peoples’ feet to touch, especially in the centre seats. These seats are also angled toward one another. There are no privacy dividers between any seats.
On the B747-8, all Business Class seats are angled towards the neighbouring seat. On other aircraft, the pairs of seats by the window are angled away from the aisle and toward the window. While they offer slightly more privacy, those seated by the window need to be particularly agile when accessing the aisle. Consequently, the centre section of two seats is ideal for those that might want to get up a few times inflight. On some aircraft like the Airbus A350, Lufthansa offers a tail camera allowing those seated in the center section to see exterior views.
Seats have electronic controls giving many different options to position yourself including a slightly reclined position, cradled angle to enjoy a movie or fully flat for maximum rest. Tray tables extend from the side of the seat and are wide enough for working on a laptop, watching an iPad or tablet or enjoying the airline’s impressive catering.
A pillow and blanket come wrapped in a ribbon, and storage pockets on the side of the seat hold a water bottle and amenity kit. On especially long flights, the airline provides a seat topper similar to a mattress pad for extra cushioning.
Lufthansa is due to introduce new Business Class seats on brand new B787-9 (starting late 2021) and B777-9 aircraft (from 2022), finally giving all passengers direct aisle access and more privacy.
The flight search on BusinessClass.com includes images, videos and seat maps for most airlines and aircraft. Search results also include details such as seat pitch, width and recline. This way you can see the seat and cabin configuration of the flight in which you are interested, before making your choice.
A few years ago, Lufthansa overhauled its Business Class dining experience to be more similar to what is normally reserved for First Class. For the main service, instead of using trays, everything is served atop a linen-lined table. It is a notable touch that few other airlines offer in Business Class - not to mention the number of options that the airline gives its passengers on long flights.
Rather than use unsightly trolleys for food service in the aisles, everything is served from the galley by a dedicated flight attendant that takes responsibility for a subsection of the cabin. This allows for more personal interaction between passengers & crew and feels more like a restaurant experience.
Drinks and nuts preface the meal, and Lufthansa gets additional high marks for using full-size wine glasses rather than the tiny thimbles used on many other carriers. German beer is often presented in glass bottles, which continues the restaurant-style approach.
Soon, a choice of appetisers and salad arrive with warm bread from a basket. Separate bread plates, silverware and salt and pepper shakers are presented directly on the linen-lined table, too. The main course typically consists of a beef, poultry, seafood or pasta selection. Lufthansa earns praise for its holiday-themed meals throughout the year including items like guinea fowl around Christmas.
After the hot main course, dessert follows offering a sweet course or fruit and cheese selection with after-dinner drinks. Following the main meal, a box of chocolates is presented to every passenger. Depending on the length of the flight, a second meal is served on a tray before landing appropriate to the time of day - either a cold or hot breakfast or dinner.
The service is leisurely albeit efficient allowing for an enjoyable meal without cutting into time to rest, work or enjoy the entertainment system.
On late-night departures - or shorter redeye flights - the meal service is abbreviated in favour of more sleeping time.
Unfortunately, Lufthansa does not offer a no dine-on-demand service, but a small snacking station is often available in the galley to tide passengers over until the next meal. Most cabin crew will also oblige any request to save a meal for a specific time if they are able.
Unlike most other airlines, Lufthansa has a useful functionality on its website to let you check the menu for your Lufthansa flight. Menu cards are published about two months before departure.
Special meals for dietary and religious requirements are always on offer, but these must be reserved in advance. In addition, Lufthansa usually services destination-friendly dishes on many flights. For example, on Indian flights, regional dishes, always vegetarian-friendly, are stocked in great quantity.
A service much appreciated by families is the special children´s menu developed by Alexander Herrmann. Children´s meals can be booked up to 24 hours before departure.
A tray of welcome drinks including water, juice or sparkling wine is a tradition aboard Lufthansa. After takeoff, a full bar includes different labels of Champagne and wine. These can include Champagne du Castelnau, Brut Reserve, three white and three red wines, beer including Warsteiner Premium lager and Erdinger wheat beer – not to mention a long list of liqueurs and spirits including Jack Daniel’s and Bombay Sapphire Gin.
Master of Wine Markus Del Mongo oversees the selection of wines to be served in Lufthansa Business Class.
Other nice touches include still or sparkling water, non-alcoholic beer, fruit juices, and Dallmayr Kaffee Premium Selection coffee. Espresso and numerous hot teas are also on the menu.
The flight search on BusinessClass.com includes information on which Champagne is served in Business Class and First Class on many airlines. We do our best to keep track of any changes, but feel free to let us know if there is something we missed.
Lufthansa crews display German efficiency although service can vary depending on each person’s personality. Some flight attendants are more talkative than others, but all deliver upon the high standards for which the airline is known.
Flights to Asia may include native cabin crew based at the destination, allowing Lufthansa to offer a customised service experience and local languages.
During Oktoberfest, you may notice some crew donning traditional German attire, which is a jovial way to bring a regional touch to 35,000 feet, even for passengers just transiting Germany. Ground staff sometimes participate in this initiative.
Instead of providing individually wrapped headsets to each passenger, the airline has them hard-wired to each seat. Amenity kits include earpiece covers as a sanitary measure. This approach may not appeal to everyone, but is both eco and cost-friendly for the airline. Sound quality is decent although the entertainment options vary by aircraft type.
Most planes have large touch-screen entertainment systems that have everything from Hollywood cinema to short subject films, sitcoms and cartoons. There is something for every age level and personal taste. Lufthansa has always been a leader in audio entertainment, too, with a huge selection of global music including African, Arabic, Korean, Indian and Latino.
The option to use a remote control for the screen is typically available, and depending upon aircraft type, it can be responsive albeit sometimes difficult to manoeuvre.
Wi-Fi is available aboard the majority of the airline’s aircraft with pricing based on the type of speed needed. The cheapest option is best for texting while faster speeds are good for email or downloading files. Data caps mean that those with a lot of work to accomplish will want to buy the most expensive plan.
The flight search on BusinessClass.com includes information on inflight entertainment and Wi-Fi.
Lufthansa provides a nice range of amenity kits that rotate seasonally, and some are more functional than others. There are also special versions for holiday periods that are particularly festive. Inside, they include an eye mask, socks, dental kits and other inflight necessities. Mouthwash, razors and moist towelettes are stocked in the lavatories.
Before any meal, hot towels give passengers a chance to refresh.
On widebody aircraft, parents flying with an infant can pre-reserve a bassinet to use at selected seats in the cabin.
While intra-European flights are almost always operated with narrow body aircraft and economy class-style seats with the centre seat blocked, Lufthansa deserves credit for its consistent inflight service. Even very short flights enjoy a range of beverages and meals appropriate to the time of day, although meals are usually old. On medium-haul flights - even when using a narrow body plane - a printed menu explains what the dining options are.
The airline offers an open bar, including choice of red or white wine, sparkling wine or beer, and a decent cocktail selection. Juices, soft drinks and still or sparkling water round out the choice. Service is delivered by aisle carts, but it is usually quite attentive and friendly.
Like other airlines, Lufthansa places a strong focus on being environmentally responsible. It offers a carbon neutral option where travellers can offset the environmental impact of their flight by paying a small fee. The airline is also investing in more fuel-efficient aircraft and operational measures on the ground and in the air.
Recycling programs in the lounges and onboard its flights continue the same theme. Catering products use sustainable materials with a focus on reducing waste. Lufthansa is also using one of its aircraft to help collect environmental data for climate research.
The flight search on BusinessClass.com includes information on CO2 emissions for each flight. Our quality algorithms also give a higher score to flights operated by the most modern and environmentally friendly aircraft.