SAS Travel Wallet

[SAS_CPH_Lounge]

Ursäkta ett pantat inlägg men jag förstår inte riktigt grejjen med den här "walleten".
(orkar inte läsa sales pitchen)
Kan någon förklara på ett enkelt sätt.

 

[timp]

It is without a doubt the worst of the top-up cards in circulation. So idiotic in fact, then when you think you have done yourself a favour, loaded the card with say SEK and converted them to EUR to use abroad and prioritised that currency in the false hope that you will be charged in EUR; when you eventually come to withdraw money from an ATM like I did, the card will still be detected in SEK, the EUR amount will be converted to SEK and back to EUR + ATM withdrawal fees will apply no matter what SAS Travel Wallet say and a withdrawal of 200Eur will cost you…41 Eur in rates and fees. And don’t expect any help from the equally idiotic customer service whose leeching salaries you would have been paying for. That’s before we even begin to talk about the abysmal exchange rates which are a rip-off. Stay away from it, it’s a sham, you have been warned!

 

[Berglund]

ATM withdrawal fees will apply no matter what SAS Travel Wallet say and a withdrawal of 200Eur will cost you…41 Eur in rates and fees. And don’t expect any help from the equally idiotic customer service whose leeching salaries you would have been paying for.

Did you expect a free lunch?

 

[ekf]

@timp 41 EUR to withdraw 200 EUR sounds a bit high. Are you sure that you didn't forget a comma or a zero somewhere?

 

[timp]

Never laboured under the illusion of a free lunch but I most certainly didn't expect to be stung 41 for 200. What, would you have enjoyed it?

@ekf. 41.85 to be exact. It was shambolic. They converted from EUR back to SEK back to EUR, while I was left sucking my thumb. So much for currency priority. What is the point of the whole currency wallets? It's just a sham.

 

[ekf]

@ekf. 41.85 to be exact. It was shambolic. They converted from EUR back to SEK back to EUR, while I was left sucking my thumb. So much for currency priority. What is the point of the whole currency wallets? It's just a sham.

Could you provide any more insight into how you end up with these 41.85 euros?

There should be no extra conversion if you already had enough in your EUR-designated wallet. Even if I double-convert your 200 EUR to SEK and back, that ends up with a fee of just above 10 EUR. In addition to this there seems to be a withdrawal fee of 20 SEK. Thus the fees should total at around 12-13 EUR, which is kind of high anyway - but listed in the T&C.
This is why I feel it would be good if you could share your calculations.

 

[Joje_66]

Never laboured under the illusion of a free lunch but I most certainly didn't expect to be stung 41 for 200. What, would you have enjoyed it?

@ekf. 41.85 to be exact. It was shambolic. They converted from EUR back to SEK back to EUR, while I was left sucking my thumb. So much for currency priority. What is the point of the whole currency wallets? It's just a sham.

Do i get this right? You loaded TW with SEK, exchanged to €, made a withdrawal of € but chose to have the local bank converting to SEK, You did not have any SEK on TW so Your € was converted back to SEK? You also chose an ATM with a rather high fee for your withdrawal? If so it sounds like You made a misstake and shouldn´t blame TW?

 

[timp]

@Joje_66. Now, why exactly would I do that ? The ATM fee is the least of the problems here.

 

[timp]

@ekf. Now then. This is the summary. I loaded my card with 3532.95 SEK which was converted to 321.36 EUR. Then I withdrew 200 EUR seeing as a lot of places where I was operate in cash (fair enough). When I checked my balance after the withdrawal which was converted to 2405.63 SEK, I expected to have 121.36 EUR (assuming no ATM fees). What I did find was a neat 67.35 EUR, which not accounting for the 11.95 I spent at a supermarket would amount to 42.06. Actually more than the stated 41.85 but it can be that the exchange was updated since I last checked.
The idiotic thing here is that at no point was I prompted to convert or choose between currencies and the card was clearly detected as a SEK card not a EUR card which it should have been if the EUR currency was chosen. Notice how the game is always rigged and tilted away from the customer.

 

[ekf]

@ekf. Now then. This is the summary. I loaded my card with 3532.95 SEK which was converted to 321.36 EUR. Then I withdrew 200 EUR seeing as a lot of places where I was operate in cash (fair enough). When I checked my balance after the withdrawal which was converted to 2405.63 SEK, I expected to have 121.36 EUR (assuming no ATM fees). What I did find was a neat 67.35 EUR, which not accounting for the 11.95 I spent at a supermarket would amount to 42.06. Actually more than the stated 41.85 but it can be that the exchange was updated since I last checked.
The idiotic thing here is that at no point was I prompted to convert or choose between currencies and the card was clearly detected as a SEK card not a EUR card which it should have been if the EUR currency was chosen. Notice how the game is always rigged and tilted away from the customer.

Ok, so the ATM operator converted your withdrawal to SEK? Then you can't blame Travel Wallet. You must have missed an obscured question about what currency you wanted to charge the card with. Always, always choose the currency that you get in your hand - otherwise these ATM operators will charge you ridiculous fees (which you have now experienced)