pep
Medlem
Fløj fra Rwanda til København med KLM igår. En voldsom forsinkelse klarede de smidigt. En tur, hvor mit netop genvundne FB guldkort virkelig gjorde sit arbejde godt, fik enorm udnyttelse af mine perks/status som elite flier. Sæde 30B i deres A330-200 er et scoop!
Rated 6/10 paa SKYTRAX med Review som følger:
Flew KGL-AMS-CPH with KLM 16 April 2023 on A330-200 and B737 aircrafts. Economy Lite ticket was quite cheap, bought from an OTA and easily handled online on KLMs homepage.
Perks as Flying Blue gold card holder was given throughout from priority, lounge, selecting preferred seat, etc. Check-in online did not work – wasted time on several attempts. However, the check-in KGL was quick and hassle-free. Got option to select a better seat as the flight was full; I chose an exit seat, 30B, which was a real winner and one of very few seats with gorgeous leg space. Such a seat costs 300 EUR if prebooked, but was offered to me during check-in free of charge, likely due to my gold card. This seat, given to me in the last moment, saved my trip as the original seating had changed; the flight had become completely full. I was initially about to be given a seat in a very crowded section near toilets but realised the challenge of a Mission Impossible at Check-In and changed.
Access to KLMs 3rd party Pearl lounge was granted due to my Flying Blue gold card. The lounge is well supplied, but of sparse offerings. Departure from Kigali became 4 hours delayed; however, all delays were properly informed on monitors, by email, and by SMS. That caused me missing my flight in Amsterdam, but I did not stress: just went to the KLM lounge and printed out the revised BPs for the last leg to CPH, which was scheduled ambiently. Enjoyed a solid, nice breakfast in the impressive KLM “52 Lounge” in non-Schengen sector. Passport control and security check took more than an hour; not acceptable.
The serious delay, arose from a wheel puncture while the aircraft stopped over in Zanzibar. It was explained in detail by flight crew and from cockpit. A new flight crew had just boarded in Kigali; they were fresh, well groomed, and well rested. Service was fine, but food provided was very little, though included a small, hot airy pizza (no alternative). The wines offered were of RSA Cape origin: The red wine (Shiraz) was good, while the Chenin Blanc white wine was undrinkable. They were served in well labelled mini-bottles which are a nice touch. The cabin crew differed tremendously in attitude, ranging from the typical, surly, patronising classic Dutch crew, to more modern and empathic types. Initially, I was not recognised as status flyer, but later they found out and provided me a full amenity kit and a Dutch ceramic mini-house as souvenir. Disembarkation in Schiphol was tedious by using busses from a remote stand.
Last flight to CPH was briefly on time, and service on board fine. Luggage handled correctly throughout and arrived in CPH timely, despite having been rebooked and re-labelled. The experience with KLM was good. The serious delay from Africa was well handled: professional and faultless. Will fly again.
Rated 6/10 paa SKYTRAX med Review som følger:
Flew KGL-AMS-CPH with KLM 16 April 2023 on A330-200 and B737 aircrafts. Economy Lite ticket was quite cheap, bought from an OTA and easily handled online on KLMs homepage.
Perks as Flying Blue gold card holder was given throughout from priority, lounge, selecting preferred seat, etc. Check-in online did not work – wasted time on several attempts. However, the check-in KGL was quick and hassle-free. Got option to select a better seat as the flight was full; I chose an exit seat, 30B, which was a real winner and one of very few seats with gorgeous leg space. Such a seat costs 300 EUR if prebooked, but was offered to me during check-in free of charge, likely due to my gold card. This seat, given to me in the last moment, saved my trip as the original seating had changed; the flight had become completely full. I was initially about to be given a seat in a very crowded section near toilets but realised the challenge of a Mission Impossible at Check-In and changed.
Access to KLMs 3rd party Pearl lounge was granted due to my Flying Blue gold card. The lounge is well supplied, but of sparse offerings. Departure from Kigali became 4 hours delayed; however, all delays were properly informed on monitors, by email, and by SMS. That caused me missing my flight in Amsterdam, but I did not stress: just went to the KLM lounge and printed out the revised BPs for the last leg to CPH, which was scheduled ambiently. Enjoyed a solid, nice breakfast in the impressive KLM “52 Lounge” in non-Schengen sector. Passport control and security check took more than an hour; not acceptable.
The serious delay, arose from a wheel puncture while the aircraft stopped over in Zanzibar. It was explained in detail by flight crew and from cockpit. A new flight crew had just boarded in Kigali; they were fresh, well groomed, and well rested. Service was fine, but food provided was very little, though included a small, hot airy pizza (no alternative). The wines offered were of RSA Cape origin: The red wine (Shiraz) was good, while the Chenin Blanc white wine was undrinkable. They were served in well labelled mini-bottles which are a nice touch. The cabin crew differed tremendously in attitude, ranging from the typical, surly, patronising classic Dutch crew, to more modern and empathic types. Initially, I was not recognised as status flyer, but later they found out and provided me a full amenity kit and a Dutch ceramic mini-house as souvenir. Disembarkation in Schiphol was tedious by using busses from a remote stand.
Last flight to CPH was briefly on time, and service on board fine. Luggage handled correctly throughout and arrived in CPH timely, despite having been rebooked and re-labelled. The experience with KLM was good. The serious delay from Africa was well handled: professional and faultless. Will fly again.
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