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Har du blivit uppgraderad på Strawberry hotell?
- Thread starter ff-1
- Start date
G
guwonder
Guest
Has anyone else noticed that if you book a same-day reservation and quickly get room numbers assigned prior to check-in then it’s less likely that there will be any noticeable upgrade delivered when checking in?
Could it be that the hotels are more eager to assign specific room (and room number) when the booked room type is in the lowest one or two categories at the properties and/or on the cheapest rates?
Unrelated to the above, two reservations:
Hotell: Clarion Sign
Nätter: 1
Bokat: Standard dubbel
Fick: Suite X01
Status: Platinum
Hotell: Clarion Sign
Nätter: 1
Bokat: Standard dubbel
Fick: 10XX park view with separate bathtub and shower and double sinks in bathroom
Status: Gold
Could it be that the hotels are more eager to assign specific room (and room number) when the booked room type is in the lowest one or two categories at the properties and/or on the cheapest rates?
Unrelated to the above, two reservations:
Hotell: Clarion Sign
Nätter: 1
Bokat: Standard dubbel
Fick: Suite X01
Status: Platinum
Hotell: Clarion Sign
Nätter: 1
Bokat: Standard dubbel
Fick: 10XX park view with separate bathtub and shower and double sinks in bathroom
Status: Gold
G
guwonder
Guest
Another datapoint from this month for a Gold companion put up in another hotel at the same time but just wanting to see how treatment would be at a different hotel.
Hotell: Hotel C (Stockholm)
Nätter: 1
Bokat: Compact Room (no windows)
Fick: (Silently) Refused to provide upgrade and made to wait while they waited for the booked room type to become available.
Status: Gold
When asking for an upgrade as the hotel was selling all category of rooms still, was far from fully booked and housekeeping overwhelmingly finished, check-in agent spent a lot of time looking for a room and only reluctantly “upgraded” to a compact double or maybe moderate double with window, but picked one of the two or three closest rooms to Arlanda Express and right above the main entrance way so even whatever hits the awning can keep the guest entertained. (Room 107). Based on the app, the room assignment at initial check-in went from 332 to 209 to 107 before a key was issued for 107. Dealt with a different check-in agent and told them that the hotel seem opposed to upgrading and the hotel didn’t seem amenable to be asked for an available upgrade for a Gold, and it was quite clear that the agent deliberately picked a room to send an unwelcome message on top of making the guest wait so long while just about everyone who came in the hours between were allowed to check-in. For what it’s worth, as a Platinum I have had better treatment at the hotel but only on higher rates for rooms booked with windows. data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7
Very bad look, Strawberry. Especially when having also allowed early check-in to lots of customers with lower or no Strawberry elite status just so the hotel can be more of a practitioner of “you are your rate this time” regardless of your elite status level. The guest who spends 800 SEK one night is the same guest who spends 3 times that for another night in the same neighborhood and 100 times that a year for hotel rooms in the city. Not business worth alienating, if you ask me. If the hotel wants to have a Comfort XPress or Sommerro approach to upgrades and be excluded, then they should have rebranded or otherwise got it in the terms and conditions for the membership; otherwise, do your duty and deliver as stipulated in the membership program.
It’s situations like this that make me hope even more that Strawberry put back the availability to see on the app what category room was actually assigned. I am curious if Strawberry even cares to keep track of this stuff with upgrade compliance for Platinums and Golds.
Hotell: Hotel C (Stockholm)
Nätter: 1
Bokat: Compact Room (no windows)
Fick: (Silently) Refused to provide upgrade and made to wait while they waited for the booked room type to become available.
Status: Gold
When asking for an upgrade as the hotel was selling all category of rooms still, was far from fully booked and housekeeping overwhelmingly finished, check-in agent spent a lot of time looking for a room and only reluctantly “upgraded” to a compact double or maybe moderate double with window, but picked one of the two or three closest rooms to Arlanda Express and right above the main entrance way so even whatever hits the awning can keep the guest entertained. (Room 107). Based on the app, the room assignment at initial check-in went from 332 to 209 to 107 before a key was issued for 107. Dealt with a different check-in agent and told them that the hotel seem opposed to upgrading and the hotel didn’t seem amenable to be asked for an available upgrade for a Gold, and it was quite clear that the agent deliberately picked a room to send an unwelcome message on top of making the guest wait so long while just about everyone who came in the hours between were allowed to check-in. For what it’s worth, as a Platinum I have had better treatment at the hotel but only on higher rates for rooms booked with windows. data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7
Very bad look, Strawberry. Especially when having also allowed early check-in to lots of customers with lower or no Strawberry elite status just so the hotel can be more of a practitioner of “you are your rate this time” regardless of your elite status level. The guest who spends 800 SEK one night is the same guest who spends 3 times that for another night in the same neighborhood and 100 times that a year for hotel rooms in the city. Not business worth alienating, if you ask me. If the hotel wants to have a Comfort XPress or Sommerro approach to upgrades and be excluded, then they should have rebranded or otherwise got it in the terms and conditions for the membership; otherwise, do your duty and deliver as stipulated in the membership program.
It’s situations like this that make me hope even more that Strawberry put back the availability to see on the app what category room was actually assigned. I am curious if Strawberry even cares to keep track of this stuff with upgrade compliance for Platinums and Golds.
K
Kaik
Guest
Hej, jag ser i appen att jag fick tilldelat rum L491 på Comfort Hotel Solna. Någon som vet vad det är för rumskategori?
Hotell: Vox Jönköping
Nätter: 1
Bokat: Standard dubbel
Fick: Deluxe dubbel
Status: Platinum
Önskade badkar men fick inte det då det inte ingick i min rumskategori. Hade hoppats på att uppgraderas vid incheckning men tji fick vi
Tanken var först match jkpg men valde Vox i stället.
Nätter: 1
Bokat: Standard dubbel
Fick: Deluxe dubbel
Status: Platinum
Önskade badkar men fick inte det då det inte ingick i min rumskategori. Hade hoppats på att uppgraderas vid incheckning men tji fick vi
Tanken var först match jkpg men valde Vox i stället.
Pluttina skrev:Hotell: Vox JönköpingNätter: 1Bokat: Standard dubbelFick: Deluxe dubbelStatus: PlatinumÖnskade badkar men fick inte det då det inte ingick i min rumskategori. Hade hoppats på att uppgraderas vid incheckning men tji fick viTanken var först match jkpg men valde Vox i stället.Klicka för att utvidga...
Det gick bättre för mig data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7
Hotell: Vox Jönköping
Nätter: 1
Bokat: Standard dubbel
Fick: Balkongsvit (med badkar)
Status: Platinum
C
Cristoffer Cedergren
Guest
Aviod Hotel C. Old rules.guwonder skrev:Another datapoint from this month for a Gold companion put up in another hotel at the same time but just wanting to see how treatment would be at a different hotel.Hotell: Hotel C (Stockholm)Nätter: 1Bokat: Compact Room (no windows)Fick: (Silently) Refused to provide upgrade and made to wait while they waited for the booked room type to become available.Status: GoldWhen asking for an upgrade as the hotel was selling all category of rooms still, was far from fully booked and housekeeping overwhelmingly finished, check-in agent spent a lot of time looking for a room and only reluctantly “upgraded” to a compact double or maybe moderate double with window, but picked one of the two or three closest rooms to Arlanda Express and right above the main entrance way so even whatever hits the awning can keep the guest entertained. (Room 107). Based on the app, the room assignment at initial check-in went from 332 to 209 to 107 before a key was issued for 107. Dealt with a different check-in agent and told them that the hotel seem opposed to upgrading and the hotel didn’t seem amenable to be asked for an available upgrade for a Gold, and it was quite clear that the agent deliberately picked a room to send an unwelcome message on top of making the guest wait so long while just about everyone who came in the hours between were allowed to check-in. For what it’s worth, as a Platinum I have had better treatment at the hotel but only on higher rates for rooms booked with windows.Very bad look, Strawberry. Especially when having also allowed early check-in to lots of customers with lower or no Strawberry elite status just so the hotel can be more of a practitioner of “you are your rate this time” regardless of your elite status level. The guest who spends 800 SEK one night is the same guest who spends 3 times that for another night in the same neighborhood and 100 times that a year for hotel rooms in the city. Not business worth alienating, if you ask me. If the hotel wants to have a Comfort XPress or Sommerro approach to upgrades and be excluded, then they should have rebranded or otherwise got it in the terms and conditions for the membership; otherwise, do your duty and deliver as stipulated in the membership program.It’s situations like this that make me hope even more that Strawberry put back the availability to see on the app what category room was actually assigned. I am curious if Strawberry even cares to keep track of this stuff with upgrade compliance for Platinums and Golds.Klicka för att utvidga...
G
guwonder
Guest
Cristoffer Cedergren skrev:Aviod Hotel C. Old rules.Klicka för att utvidga...
Sadly, true.
C. 805 SEK nightly rate with a 125 SEK voucher plus other published applicable benefits of Strawberry status made it hard to resist to see how things go nowadays there. Unfortunately, Hotel C in Stockholm seems to have an attitude to Golds and Platinums that remind me of Comfort Malmo.
Brukar de hitta på någon förklaring till ingen uppgradering om man frågar varför? Undrar om fler skulle skriva till strawberrys kundtjänst och klaga om HQ skulle ta dem i örat och se till att de bättra sig.guwonder skrev:Sadly, true.C. 805 SEK nightly rate with a 125 SEK voucher plus other published applicable benefits of Strawberry status made it hard to resist to see how things go nowadays there. Unfortunately, Hotel C in Stockholm seems to have an attitude to Golds and Platinums that remind me of Comfort Malmo.Klicka för att utvidga...
C
Cristoffer Cedergren
Guest
Correct, you have found the two hotels that schould leave Strawberry.guwonder skrev:Sadly, true.C. 805 SEK nightly rate with a 125 SEK voucher plus other published applicable benefits of Strawberry status made it hard to resist to see how things go nowadays there. Unfortunately, Hotel C in Stockholm seems to have an attitude to Golds and Platinums that remind me of Comfort Malmo.Klicka för att utvidga...
In Stockholm C, if im on a budget, there is not much as a Strawberry Platinum. Scandic Grand sometimes has good prices. I often insted stay at Quality Friends near Solna C, 10 min walk and 5 min train to the city. But I got family in that area so...
johannes-winberg
New member
Har typ utan undantag blivit uppgraderad.. men vid incheckning på Sea U, Helsingborg blev det inget. Helt övertygad om att det finns massa rum lediga i kategori över. Det var säkert den redan installerade spjälsängen som de inte orkade flytta data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7
Köpte ahlgrens bilar för hela vouchern
Köpte ahlgrens bilar för hela vouchern
subarcticflyer
New member
Hotell: Quality Hotel Luleå
Nätter: 2
Bokat: Standard dubbel, resebyråbokad
Fick: Standard dubbel
Status: Platinum
Fanns nog inget rum att uppgradera mig till. Den Holländska Skridskotävling Schaatsen Grand Prix har fyllt alla hotell i Luleå under de senaste veckorna.
https://www.businessclass.com/forum/attachments/screenshot_20240222-233546-png.150771/
Nätter: 2
Bokat: Standard dubbel, resebyråbokad
Fick: Standard dubbel
Status: Platinum
Fanns nog inget rum att uppgradera mig till. Den Holländska Skridskotävling Schaatsen Grand Prix har fyllt alla hotell i Luleå under de senaste veckorna.
https://www.businessclass.com/forum/attachments/screenshot_20240222-233546-png.150771/
Hotell: Quality Hotel Sundsvall
Nätter: 3
Bokat: Standard dubbel, tror det var Mecenat eftersom det var runt 800 sek per natt
Fick: superior dubbel
Status: gold
Såg rumsnummer i appen men inte att det var superior. Ringde på morgonen och frågade innan vi åkte hemifrån. Fick höra det var Superior och fick även byta till annan superior med badkar. Smidigt och det fanns badrockar, choklad och mineralvatten i rummet när vi ankom.
Nätter: 3
Bokat: Standard dubbel, tror det var Mecenat eftersom det var runt 800 sek per natt
Fick: superior dubbel
Status: gold
Såg rumsnummer i appen men inte att det var superior. Ringde på morgonen och frågade innan vi åkte hemifrån. Fick höra det var Superior och fick även byta till annan superior med badkar. Smidigt och det fanns badrockar, choklad och mineralvatten i rummet när vi ankom.
E
ekf
Guest
Hotell: Quality Hotel Park, Södertälje
Nätter: 2
Bokat: Standard två enkelsängar
Fick: Superior dubbelrum (enkelsängar)
Status: Gold
Nätter: 2
Bokat: Standard två enkelsängar
Fick: Superior dubbelrum (enkelsängar)
Status: Gold
G
guwonder
Guest
Hotell: Comfort XPress Stockholm
Nätter: 1
Bokat: Windowless compact double
Fick: Some kind of double with window
Status: Platinum
Didn’t expect any upgrade, since it’s not within policy for the brand.
Nätter: 1
Bokat: Windowless compact double
Fick: Some kind of double with window
Status: Platinum
Didn’t expect any upgrade, since it’s not within policy for the brand.
Hotell: Quality the box Linköping
Nätter: 2
Bokat: Standard dubbel (mecenat alumni)
Fick: Standard dubbel
Status: Platinum
Fräscha rum och byggnad men bor hellre på Clarion på stan, där jag knappt betalar något mer (speciellt om man räknar in eftermiddags kaffet och kvällsbuffén), får min garanterade uppgradering och toppen bemötande. Bad om rum högt upp i bokningen, fick en skrubb bredvid personalhissen, bokad för två fick ett enkeltäcke … vi får se om det blir bättre imorgon med servicen.
Nätter: 2
Bokat: Standard dubbel (mecenat alumni)
Fick: Standard dubbel
Status: Platinum
Fräscha rum och byggnad men bor hellre på Clarion på stan, där jag knappt betalar något mer (speciellt om man räknar in eftermiddags kaffet och kvällsbuffén), får min garanterade uppgradering och toppen bemötande. Bad om rum högt upp i bokningen, fick en skrubb bredvid personalhissen, bokad för två fick ett enkeltäcke … vi får se om det blir bättre imorgon med servicen.
Någon förklaring till varför du inte fick din garanterad uppgradering?airac skrev:Hotell: Quality the box LinköpingNätter: 2Bokat: Standard dubbel (mecenat alumni)Fick: Standard dubbelStatus: PlatinumFräscha rum och byggnad men bor hellre på Clarion på stan, där jag knappt betalar något mer (speciellt om man räknar in eftermiddags kaffet och kvällsbuffén), får min garanterade uppgradering och toppen bemötande. Bad om rum högt upp i bokningen, fick en skrubb bredvid personalhissen, bokad för två fick ett enkeltäcke … vi får se om det blir bättre imorgon med servicen.Klicka för att utvidga...
Jag orkade inte tjafsa, vi skulle snabbt checka in och dra vidare till middag med vänner. Hygiengrejer var fokus: täcke till båda och två istället för ett fungera nyckelkort. Receptionisten började med att argumentera varför vi fick rum på vån 1 när jag hade frågat om rum högt upp. Istället för att börja med en bekräftelse av att hon hade förstått/hört önskemålen så behöver nog mer träning.mrestes skrev:Någon förklaring till varför du inte fick din garanterad uppgradering?Klicka för att utvidga...
G
guwonder
Guest
How much time was there between when you originally booked the reservation and when you checked into that hotel on the reservation?airac skrev:Jag orkade inte tjafsa, vi skulle snabbt checka in och dra vidare till middag med vänner. Hygiengrejer var fokus: täcke till båda och två istället för ett fungera nyckelkort. Receptionisten började med att argumentera varför vi fick rum på vån 1 när jag hade frågat om rum högt upp. Istället för att börja med en bekräftelse av att hon hade förstått/hört önskemålen så behöver nog mer träning.Klicka för att utvidga...
Due to the way some NCC/Strawberry hotels systematically handle upgrades and who is working (or not working) when and where, and due to some front desk employees’ expectations about what they think their colleagues or superiors have already done and how it may go over if revising things, there are some circumstances where the time in between when the reservation was made and the time of check-in seems to make a substantial diffefence with regard to upgrade outcomes.