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EUROPA - PRESS RELEASES - Press Release - Air Passenger Rights Revision - Frequently Asked Questions Air passenger rights
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2. New Rights
Rescheduling
Currently, it is not clear whether a passenger whose flight has been rescheduled enjoys similar rights as passengers of delayed or cancelled flights. The proposal clearly defines this equality of treatment where the flight was rescheduled less than 2 weeks before its original departure time.
Misspelt names
Under the proposal, the passenger may request – free of charge – the correction of spelling mistakes in his name up to 48 hours before departure.
No Show policy (partial use of ticket /return flights)
Following complaints from passengers, the proposal establishes that a passenger may not be denied boarding on the return flight of his ticket on the grounds that he did not take the outbound part of the return ticket.
New rights with regard to mishandled baggage:
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Mobility equipment
Because of liability limits defined in the Montreal Convention, airlines may often compensate lost or damaged mobility equipment of passengers with reduced mobility for less than the actual value of this equipment. Under the proposal, air carriers must offer such passengers the possibility – at no additional cost – to declare the actual value of the mobility equipment at check-in and hence to raise the carrier's liability limits to this actual value.
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Musical instruments
Musicians often do not know in advance under which conditions fragile and often very expensive instruments will be taken on board. Under the proposal, the air carriers must accept smaller instruments into the passenger cabin and must clearly indicate the terms and conditions for the transport of larger instruments in the cargo hold.
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Submission of complaints
Under the proposal, air carriers must provide forms which allow the submission of complaints right at the airport and which the air carriers must accept as valid claims (this way the passenger can easily introduce a claim within the strict deadlines for baggage claims imposed by the Montreal Convention).
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National Enforcement Authorities
Today, passengers' rights with regard to baggage as defined in the Montreal Convention are not enforced by any authority. Under the proposal, the national enforcement bodies appointed under Regulation 261/2004 will also be responsible for the enforcement of compensation rules for mishandled baggage.
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Transparency
The proposal establishes new requirements for transparency of information on cabin and checked baggage so passengers must be informed of the exact baggage allowances and of any additional charges on baggage at the time of booking and at the airports.