If you want to completely change one of the people booked to travel:
If you have made a booking for the wrong person and you find this out within one day of making the booking, we have a 24 hour cooling off period in which you can call British Airways customer services and cancel the booking and receive a full refund.
However, the following types of booking are not covered by this guarantee:
- Bookings made on a flight leaving within 24 hours of the time you book.
- Bookings where immediate payment isn't required.
- Package bookings or flights booked with hotels, car hire, transfers or experiences (they have their own separate conditions - please ring Customer Support)
- South African domestic only services, operated by Comair
Outside this cooling off period, flight-only tickets are non-transferable and you will need to cancel the original booking and make a new booking for the new traveller (at current ticket prices). Please call us if you'd like more advice and assistance.