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Boka via "online-resebyrå" vs boka via flygbolaget direkt?

Jeg bruger mere og mere OTA'er, men kun for købet. Jeg køber kun den helt barberede pris. Omgaaende går jeg derefter ind og færdiggør billetdetaljer hos flyselskabet (FFP, mad, sæde, direkte kontaktadresser, etc.) via min nyvundne PNR kode. Ved ændringer vil flyselskabet da kontakte dig direkte, specielt hvis du er del af deres FFP. Glem derefter alt om OTAen, kontakt dem ikke. De vil blot stå som sultne gribbe og løber alligevel fra deres ansvar, og vil hævde at de kun har solgt dig billetten pâ vegne af selskabet...??
 
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Jag köpte nyligen en biljett med Norwegian och det verkar som att jag inte kan köpa till några extratjänster (fullstort handbagage, incheckat bagage, sätesval, etc) direkt hos Norwegian utan de hänvisar till resebyrån: "Kontakta din resebyrå om du vill göra ändringar eller lägga till ytterligare produkter (t ex bagage och säte) till denna bokning". Extratjänsterna är ju extra dyra hos resebyrån för de behöver ju ta igen förlusten de tog när de sålde biljetten till underpris. Alltså ytterligare en sak att ha i åtanke när man väljer mellan att köpa via en OTA eller direkt hos Norwegian (och troligtvis en del andra flygbolag också).
 
Plus att om stulet händer när OTA inte är öppet, då kan man sitta riktig pyrt till…Ringa till kundservice och hamna i Bulgarien som inte har något mandat what’s so ever… Om det är en biljett med byten och då slutdestinationen är utanför Europa så kan det bli riktig knepigt…
 
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Jeg fik at vide af Gulf Air at når rejsen først er påbegyndt har OTAen intet mandat mere. Også TG, KQ, WB, VN og andre går med glæde ind og "over-ruler" OTAerne...de fleste selskaber synes at hade OTAerne som "a pain in the ass..."?
 
Ryanair har börjat med en ny grej.

"Customer Verification Required
This booking, XXXXXX, appears to have been made through a third-party travel agent who has no commercial relationship with Ryanair to sell our flights. Therefore, Ryanair has blocked this booking.

As third-party travel agents often do not provide Ryanair with the correct passenger email address and payment details, we need to verify a passenger's identity before they can manage their booking and check-in online.

Ryanair needs to carry out this verification process in order to ensure we can comply with safety and security requirements.

Once a passenger on the bookings has completed Ryanair's verification process, we will provide full access to the booking, including to the ability to make changes to the booking, add additional services, and complete online check-in.

There are two online verification options available:

Express Verification (Recommended)
Uses facial recognition technology.
Verify in approx. 2 minutes.
Requires a copy of the passenger's identification documentation and a device with a camera.

Standard Verification
Verifies the passenger's signature.
Verify within 7 days.
Requires a copy of the passenger's identification documentation and a device with a camera.

Express Verification is available at a cost of EUR 0.59c per booking.

This fee covers the cost of the face recognition tool. Ryanair does not benefit commercially from this. There is no charge for Standard Verification.

Passengers who do not avail of Express Verification or Standard Verification to verify their bookings can verify at the Ryanair ticket desk up to 60 minutes before departure.

However, we do not recommend this option as an airport check-in fee will apply (please see our Table of Fees).
Please ensure you only book Ryanair flights and services directly on Ryanair.com or on the Ryanair app. You will always find the lowest price for Ryanair flights and products and the best service when you book directly with Ryanair.

The Ryanair Customer Care Team."
 
Det där kan eventuellt bero på att Eurowings blev betalningsskyldiga på en biljett såld av Kiwi pga strul på segment som inte var Eurowings och heller inte sålts av Eurowings.

"Since the flights from Düsseldorf to Bangkok via Prague, Kuwait City and Kathmandu were booked as part of a uniform booking process on the Internet (by a mouse click) with one and the same agent and the plaintiff received a document from which all flights with flight numbers , flight times and airlines, according to the principle of broad interpretation, the existence of a single booking and thus a flight with direct connecting flights within the meaning of Art. 2 h) Passenger Rights Regulation must be affirmed.
Klicka för att utvidga...
 
Ryanair anger de här anledningarna till varför de måste verifiera biljetter köpta via resebyråer:

"1. Safety and Security: Many third-party travel agents offer a service where they will check-in our passengers for them. If they do this, we don’t know if our passengers have been notified of our essential safety and security protocols. It’s absolutely essential that all Ryanair passengers check in personally, or with the assistance of someone who has personal knowledge of the passenger and their luggage. which cannot be done when third parties offer automatic check in services. Now that you have verified, you will be able to complete check-in yourself and comply with all safety requirements.
2. Contact Details: These third party companies often don’t provide Ryanair with the correct passenger contact details which means we are unable to contact you with important information regarding your booking. We’ve had cases where we were unable to contact our passengers with important flight information as the travel agent received this update instead and did not pass it on.
3. Payment Details: When you book through a third-party travel agent, they often pay for your Ryanair booking using their own payment details. Therefore, in the unlikely event your flight is disrupted, we would not be able to get your refund directly to you. When third party travel agents use their own payment details, they create the risk that we send the refund directly to them instead of you, and we have no confirmation that they pass this back to you. It’s not worth taking this risk.

When booking in future please ensure you only book Ryanair flights and services directly on Ryanair.com or on the Ryanair app. You will always find the lowest price for Ryanair flights and products and the best service when you book directly with Ryanair."
 
Bisarrt. Om flygbolaget vill att allt ska bokas i deras egna kanaler är det väl bara att låta bli att publicera sina fares i GDS:er?
 
Jag tror inte dessa bolag bokar via de tradionella GDS:erna utan gör egna bokningssidor som lägger sig som ett skal ovanför (exempelvis) Ryanairs egen sida. Hur fasen dessa bolag tjänar pengar vete tusan men det lär väl vara just genom att ta hutlöst betalt för kringtjänster och helt lämna passageraren i sticket om något går fel. Antar att lågprisbolagen vill ha ensamrätt på just den delen... ;)
 
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