LifeMiles skrev:c. Redemption of Award Tickets in Airlines members of Star Alliance (including flights combined with routes of AVIANCA)The present conditions apply to the redemption of Award Tickets in routes operated by Airlines members of Star Alliance. For the redemption of Award Tickets in routes operated exclusively by Avianca, the conditions of section b) above shall be applicable, but in case the Award Ticket combines flights operated by Airlines of Star Alliance, including Avianca, the present conditions shall be applicable.Award Tickets have a validity of one year commencing on its date of issueAward Tickets
do not allow change of routes.Infants, children’s and other special discounts do not apply to Award Tickets; therefore the total amount of Miles published for an Award Ticket for an adult in a confirmed seat shall be applied.A combination of cabin is not allowed, the Award Ticket must be issued either for Business or Executive Class.The charge for redemption of an Award Ticket through
LifeMiles ? El programa de viajero frecuente de Avianca y AeroGalwith Star Alliance Airlines is USD 25 + local taxes. Redemption of Award Tickets in other channels shall be subject to a redemption charge depending on the selected route, time in advance of the flight and elite level of the redeeming Member.For information of baggage or special services policies the Member must contact the airline(s) operating its schedule.
A penalty for change of dates of $150 USDplus applicable local taxes (local taxes depend on the applicability of taxes in each country)The change of dates or Schedule in Award Tickets are subject to the following conditions:Changes of date are subject to seat availability in the airline operating the flight;In case the Award Ticket has not been used in any of its portions, the Member may change a Star Alliance Airline with which it shall fly under the following conditions:Change of flight Origin - Destination is not allowedChange of Cabin or Class is not allowedThe incorporation of Stop Over not previously existing in the schedule is not allowed.Any variation in taxes must be paid by the Member.If the Award Ticket has been used in any of its portions it may only make changes in the same airline.Changes of date or Schedule in Award Tickets redeemed with an Airline member of Star Alliance may be made exclusively through any channel of LifeMiles (Call Center, Selling Point), irrespective the geographical location of the Member. Changes in the operating airline are not allowed.The minimum anticipation time for redemptions with Star Alliance Airlines is forty eight (48) hours prior to the flight.Award Tickets have a reimbursement cost of USD 50, plus local taxes. Such amount may vary in some countries and channels where the reimbursement is requested, for which the accurate information of the reimbursement cost shall be communicated at the time of requesting the reimbursement. The Member is responsible for getting the information of the reimbursement cost before requesting it. Partially used Award Tickets are not reimbursable.In case a passenger elects the option of flexible payment product (at the time of redemption the payment is made partly with Miles and partly with money) this ticket is considered an Award Ticket completely redeemed with Miles, since Miles are purchased with money as well as the payment of taxes applicable to such purchase.In case of the reimbursement of an Award Ticket obtained through a flexible payment, if such reimbursement is applicable, it shall be made through a deposit in the LifeMiles account of the Member of the totality of Miles of the product acquired and in no case money collected from the purchase of Miles during the redemption process using flexible payment shall be reimbursed.Taxes, fees and contributions collected at the time of redeeming an Award Ticket related to the travel Schedule shall be subject to reimbursement according to the taxation rules of each country.Award Tickets shall be subject to the conditions of the products selected for redemption. The Member is responsible for verifying and getting acquainted with the conditions of the redemption product it acquires before the respective redemption.LifeMiles does not guarantee the availability of seats on the dates and schedules selected by the Member. LifeMiles shall not be responsible for the lack of seats for the Member to redeem Miles for an Award Ticket.LifeMiles does not assume any responsibility in relation to the services rendered by the airline operating the flight of the Award Ticket or the flight itself.Klicka för att utvidga...Klicka för att utvidga...
