Amex platinum termination

[Pierluigi]

So, I just received an email from Amex telling me they are going to terminate my Platinum in a month. That is due to a new law in Sweden regarding credit cards repayments.
In the email, it states that I should have received a communication about it 60 days ago. I didn't. No email, no letter.
I contacted them and they say there's nothing that can be done, no way out from the termination. According to them, they are receiving tons of calls from customers in my same situation.
Now, if the communication didn't happen like they say (and according to the law, as far as I know, you can't modify the contract without informing in advance the client), can they be liable for this miscommunication?
What do you think?
I'm really disappointed, I've been a customer for years, recommended Amex to many friends, even recently after the benefits decreased (see PP for the extra card) and I don't think it's the way to threat loyal customers.

 

[infosky]

So, I just received an email from Amex telling me they are going to terminate my Platinum in a month. That is due to a new law in Sweden regarding credit cards repayments.
In the email, it states that I should have received a communication about it 60 days ago. I didn't. No email, no letter.
I contacted them and they say there's nothing that can be done, no way out from the termination. According to them, they are receiving tons of calls from customers in my same situation.
Now, if the communication didn't happen like they say (and according to the law, as far as I know, you can't modify the contract without informing in advance the client), can they be liable for this miscommunication?
What do you think?
I'm really disappointed, I've been a customer for years, recommended Amex to many friends, even recently after the benefits decreased (see PP for the extra card) and I don't think it's the way to threat loyal customers.

Are you living abroad? Is seems like credit card issuers have started checking more frequently than in the past. SEB did the same to many users last month.

 

[Pierluigi]

Are you living abroad? Is seems like credit card issuers have started checking more frequently than in the past. SEB did the same to many users last month.

Nope, living in Sweden. The issue is that the new law requires to pay in full withing 12 months. Now, I'm not discussing the law or any motives one might have to not pay in full the Amex invoice. But how they acted in this situation. They should have sent for real the communication they said it was sent, telling the customers to pay in full by a certain date to avoid termination. They didn't. And I'm starting to suspect it's done on purpose so that they can remove as much as they can of the old contracts with better condition/benefits to make people switch to the worst newer ones.

 

[eddo]

Tycker mig läsa lite här och där om uppsagda Amex-kort senaste tiden. Inte råkat ut för något själv och inte heller någon i min omgivning, men är någon insatt i vad det beror på skulle det vara intressant att läsa mer om det. Är det KYC-kontroller eller liknande?

 

[Pierluigi]

this is what the agreement says:

"Meddelande om ändringarAmerican Express informerar kortmedlemmen om ändringar av medlemsvillkoren minst två månader i förväg, om ändringen är till kortmedlemmens nackdel."

Clearly, they didn't respect the agreement since there was no communication towards me about this change.

 

[TP12]

this is what the agreement says:

"Meddelande om ändringarAmerican Express informerar kortmedlemmen om ändringar av medlemsvillkoren minst två månader i förväg, om ändringen är till kortmedlemmens nackdel."

Clearly, they didn't respect the agreement since there was no communication towards me about this change.

Would assume that they can pull information from their systems outlining how they have communicated with you - could be that it has not been received by you though.

But, if you challenge them you can "win" two additional months - would it be worth it?

 

[Pierluigi]

Would assume that they can pull information from their systems outlining how they have communicated with you - could be that it has not been received by you though.

But, if you challenge them you can "win" two additional months - would it be worth it

First of all, rules are rules. If there are for us a customer and we must respect them, so should they. Second, I would like the possibility to keep alive my Platinum that I had for 10 years.

 

[Pierluigi]

First of all, rules are rules. If there are for us a customer and we must respect them, so should they. Second, I would like the possibility to keep alive my Platinum that I had for 10 years.

moreover, if you need to send important communications that affect an agreement, email or normal letter are not enough, you need something with proof of reception.

 

[TP12]

moreover, if you need to send important communications that affect an agreement, email or normal letter are not enough, you need something with proof of reception.

There is no such legal requirement in Sweden and I'm quite sure there is not in the agreement either.

 

[Hachans]

moreover, if you need to send important communications that affect an agreement, email or normal letter are not enough, you need something with proof of reception.

When you signed your agreement you also agreed to how they communicate with you.