Air India has deemed its Generative AI virtual agent - Maharaja - a success.
Since it's launch in March 2023, Maharaja has answered 6,000 questions a day to 500,000 customers, in 4 languages (Hindi, English, French and German) within 80 seconds.
It can answer questions on 1,300 topics including flight status, flight changes, packing & baggage allowances, cargo, special needs, awards points, airport lounge access and ticket cancellations/refunds.
Maharaja is the world's first such airline AI system - powered by ChatGPT - aimed to relieve pressure on “human” Air India agents who can then focus on more complex passenger issues.
You can access Maharaja via the Air India website or the airline's App.
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