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Coupon sequence
The ticket is valid only for the transportation as shown on the ticket, from the place of departure ia any agreed
stopping places to the final destination. The ticket will not be honored and will lose its validity if all the coupons are
not used in the sequence provided in the ticket. More information can be found at Conditions of carriage.
Air carrier liability for passengers and their baggage
This information notice summarises the liability rules applied by Community air carriers as required by Community
legislation and the Montreal Convention.
Compensation in the case of death or injury
There are no financial limits to the liability for passenger injury or death. For damages up to 113’100 SDRs the air
carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim
by proving that it was not negligent or otherwise at fault.
Advance payments
If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic
needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this
advance payment shall not be less than 16’000 SDRs.
Passenger delays
In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the
damage or it was impossible to take such measures. The liability for passenger delay is limited to 4’694 SDRs.
Baggage delays
In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the
damage or it was impossible to take such measures. The liability for baggage delay is limited to 1'131 SDRs.
Destruction, loss or damage to baggage
The air carrier is liable for destruction, loss or damage to baggage up to 1'131 SDRs. In the case of checked
baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the
carrier is liable only if at fault.
Higher limits for baggage
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by
paying a supplementary fee.
Complaints on baggage
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as
soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven
days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the
passenger's disposal.
Liability of contracting and actual carriers
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right
to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is
indicated on the ticket, that air carrier is the contracting air carrier.
Time limit for action
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from
the date on which the aircraft ought to have arrived.
Basis for the information
The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the
Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation
of the Member States."
Conditions of Carriage, Baggage Allowances and Personal Data
Carriage and other services provided by the carrier are subject to conditions of carriage, which are hereby
incorporated by reference. These conditions may be obtained from the issuing carrier. For complete text of all
provisions applicable we refer to the SAS General Conditions of Carriage for Passengers and Baggage at
www.flysas.com. For the relevant rules regarding baggage allowances we refer to SAS Baggage Allowances at
www.flysas.com. Personal data which has been provided to us in connection with your travel may be passed to
government authorities for border control and aviation security purposes.
Notice of Overbooking of Flights
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a
person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel
first ask for volunteers willing to give up their reservation in exchange for a payment of the airline's choosing. If there
are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding
priority.
With few exceptions, persons denied boarding involuntarily are entitled to compensation. The complete rules for the
payment of compensation and each airline's boarding priorities are available at all airport ticket counters and
boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries,
although other consumer protections may be available. Check with your airline or your travel agent.
Notice of Incorporated Terms
Air transportation is subject to the individual contract terms (including rules, regulations, tariffs and conditions) of
transporting air carriers, which are incorporated by reference into every ticket for travel and made part of the contract
of carriage. Incorporated terms may include, but are not restricted to:
Limits on liability for personal injury or death
Limits on liability for baggage, including fragile or perishable goods and availability of excess valuation coverage
Claims restrictions, including time periods in which passengers must file a claim or bring action against the carrier
Rights of the air carrier to change terms of the contract
Rules on reconfirmation of reservations, check-in times, and refusal to carry
Rights of the air carrier and limits on liability for delay or failure to perform service, including schedule changes,
substitution of alternate air carriers or aircraft, and rerouting
You can obtain additional information on items 1 through 6 above at any U.S. location where the transporting air
carrier's tickets are sold. You have the right to inspect the full text of each transporting air carrier's rules at its airport
and city ticket offices. You also have the right, upon request, to receive free of charge the full text of the applicable
terms incorporated by reference from each of the transporting air carriers. Information on ordering the full text of each
carrier's terms is available at any U.S. location where the air carrier's tickets are sold.
