Revolut Ultra är här
- Thread starter M.K
- Startdatum
Jag och min fru står också på väntelistan, kan inte direkt säga att det jag sett så här långt kommer göra att vi uppgraderar.
blog.revolut.com
Frågetecken jag har kvar är:
1. Kommer det vara ränta för Sverige baserat Revolut med olika valutor (vi har rätt mkt pengar på Revolut av och till så det kan hjälpa till betala månadsavgiften)
2. Är loungeinträdet personligt eller inkl det gäst.
3. Kommer de försämra för Metal för att göra Ultra mer attraktivt.. för mig gäller det specifikt transfersavgiftsystemet.
Jag kommer naturligtvis påpeka för dom att jag hade hoppats de skulle knyta sig till flygbolagspoäng.
Vi har dramatiskt minskat användningen av Revolut sen vi upptäckte Curve. Ultra ser inte ut att ändra det.
Ultra: Our ultimate plan
Revolut Ultra: a plan like no other. Bringing you unrivalled experiences, unparalleled access and our most generous limits yet, Ultra is a foray into excellence
blog.revolut.com
Frågetecken jag har kvar är:
1. Kommer det vara ränta för Sverige baserat Revolut med olika valutor (vi har rätt mkt pengar på Revolut av och till så det kan hjälpa till betala månadsavgiften)
2. Är loungeinträdet personligt eller inkl det gäst.
3. Kommer de försämra för Metal för att göra Ultra mer attraktivt.. för mig gäller det specifikt transfersavgiftsystemet.
Jag kommer naturligtvis påpeka för dom att jag hade hoppats de skulle knyta sig till flygbolagspoäng.
Vi har dramatiskt minskat användningen av Revolut sen vi upptäckte Curve. Ultra ser inte ut att ändra det.
bvs
Medlem
Jag fick en invite för någon vecka sen. Här är all information som finns i appen. Ska gräva lite till i T&C för travel insurance och lounge access. Årspriset är 6000:- om du betalar för ett helt år, annars 7200:-. Några saker som verkar intressant är FT premium ingår, NordVPN, tre wework free passes, Tinder gold osv. Får ursäkta de massiva bilderna men jag har inte tid just nu att spara om dem 
Robert flysas
Moderator
Mer info:
These Paid Plan terms apply from 16 June 2023. Please click here to see the previous Paid Plans terms that apply until 16 June 2023.
Paid Plan Terms
These terms and conditions are part of the legal agreement (the Agreement) between you and us referred to in the Personal Terms . If there is any inconsistency between the Personal Terms and these terms and conditions, these terms and conditions will prevail.
You can ask for a copy of these terms and conditions through the Revolut app (“the app”) or you can request a copy from one of our support agents at any time.
Please read these terms and conditions carefully
Your subscription for the Paid Plan service will automatically renew every year unless you give us notice to end it before the automatic renewal. Regardless of how you pay your subscription, we may charge a fee if you end the subscription within 10 months of it starting. Our fees are set out in the Fees Page.
We may restrict your right to upgrade or downgrade your subscription more than once in a 12-month period.
Please see section 12 of these terms for more information about what fee you may be charged if you downgrade or cancel your subscription early.
In relation to the business of insurance distribution, Revolut Insurance Europe UAB (Revolut Insurance Europe), company number 305910164, is enrolled by the Bank of Lithuania on the list of insurance brokerage undertakings. This list can be found on the website of the Bank of Lithuania.
Revolut Bank and Revolut Insurance Europe both have their registered office at Konstitucijos ave. 21B, 08130 Vilnius, the Republic of Lithuania.
Except where these terms and conditions say otherwise, the rights and obligations set out in these terms apply to you and Revolut Bank.
Plus users have access to all the services available to personal account holders on a Standard plan, as well as the following benefits:
What are the Revolut Premium services?
Premium users have access to all the services available to Standard and Plus users above, as well as the following benefits:
What are the Revolut Metal services?
Metal users have access to all the services and benefits available to Standard, Plus and Premium users above, as well as the following benefits:
Ultra users have access to all the services and benefits available to Standard, Plus, Premium and Metal users listed above (except for free lounge access for flight delays) as well as the following benefits:
What is the priority callback service?
Ultra customers may request a call back to the phone number associated with their Revolut account. This can be done via the Revolut app and an agent will call you back at the time indicated in the Phone Support callback service dashboard. For verification purposes, you will be asked by the agent for the code shown in the dashboard. Note that this service is only available in English.
What is Paid Plan Cashback and when do you earn it?
When Metal or Ultra users make an eligible purchase with their Revolut card, we may (but do not have to) credit your account with an amount equivalent to a percentage of your payment. We call this a "Paid Plan Cashback". We may change the percentage of the Paid Plan Cashback for your plan or not pay it for any reason, including the country you make the payment in or the merchant you make the payment to. You can find our current Paid Plan Cashback rates in our FAQs.
We can't give you cashback when doing so would break any law or regulation, or if the payment you make with your Revolut card is just to another account or payment card (such as an e-wallet, a bank account or a card account).
There is a limit to how much Paid Plan Cashback you can receive in one monthly billing cycle. This is set out in our Fees Page for your Paid Plan.
Sometimes we can recover the Paid Plan Cashback from you if:
We will recover the amount of the Paid Plan Cashback by taking it out of your account.We will consider the recovery to be done with your consent and the payment to be authorised by you.
If we cannot recover the amount of the Paid PlanCashback from your account, you will still owe us the relevant amount. We may then recover the amount from a stored card or exercise our right of set-off. We may also take legal steps to recover the amount you owe us. If we do, you may have to pay our reasonable costs of doing so.
You can read more about how we can recover amounts that you owe us in the Personal Terms.
Revolut Plus card
If you become a Plus user you'll be able to order a Revolut Plus Card. We'll also issue an extra Plus Card if you ask for one. You can still use other Revolut cards you have.
We may charge fees for any Plus Cards that we issue above your free allowance.
Revolut Premium Card
If you become a Premium user you'll be able to order a Revolut Premium Card with exclusive designs. We'll also issue an extra Premium Card if you ask for one. You can still use other Revolut cards you have.
We may charge fees for any Premium Cards that we issue above your free allowance.
Revolut Metal Card
If you upgrade to Metal, we'll issue you with a Revolut Metal Card that is only available to Metal users. You can only hold one Metal Card at any time. You can still use other Revolut cards you have.
Revolut Ultra Card
If you upgrade to Ultra, we'll issue you with a Revolut Ultra Card that is only available to Ultra users. You can still use other Revolut cards you have.
We know that when you’re looking forward to travelling the last thing you want to do is arrange insurance. This is why we at Revolut arrange travel insurance benefits for you. Revolut Bank has engaged Revolut Insurance Europe - an insurance brokerage company that carries out the activity of insurance mediation - to arrange the collective travel insurance on behalf of Revolut Bank. Revolut Insurance Europe has arranged the travel insurance from the third party Travel Insurers. For this arrangement, Revolut Bank pays a service fee to Revolut Insurance Europe.
Revolut Insurance Europe and Revolut Bank don't control or own the Travel Insurers in any way, and the Travel Insurers don't control or own us.
We will not provide you with advice or a recommendation on the suitability of the travel insurance benefits for you. Please make sure the benefits are suitable for you by reading the insurance product information document (IPID) and the Travel Insurance Conditions for Beneficiaries (Conditions for Beneficiaries), paying attention to what is and isn't covered.If you are an Ultra user, please note that trip cancellation is covered separately under your trip & event cancellation cover as set out below.
You cannot cancel your insurance benefits without also cancelling your subscription to the Premium, Metal or Ultra service.
To be eligible for travel insurance benefits you must be aged over 18. More detailed information about your insurance benefits is provided in the Conditions for Beneficiaries and IPID. Please read them carefully. There is a copy of these documents in the Revolut app. The Conditions for Beneficiaries also include other information relevant to you, such as the rights of the insurer where you do not follow the terms set out in the Conditions for Beneficiaries, claims information, information on how the insurer processes your personal data, applicable law and similar.
The continuing provision, scope and terms of the travel insurance benefits may be changed or cancelled by us or by the Travel Insurers at any time. Wherever possible, we will give you advance notice of any detrimental changes to or cancellation of the insurance benefits.
If you don't meet the conditions for having the insurance benefits, this doesn't change the subscription you pay for the Premium, Metal or Ultra plan.
Complaints about the travel insurance
If you want to make a complaint in connection with the travel insurance benefits, please contact:
How to make a claim with respect to your travel insurance benefits
If you want to make a claim, please contact your Travel Insurer directly. You can find out how to do this in the insurance section of the Revolut app. Your Travel Insurer will handle your claim and communicate with you in English, unless they tell you otherwise.
Revolut Insurance Europe has worked with the following insurance providers to be able to include purchase protection, refund protection and ticket cancellation insurance as part of your Paid Plan:
Revolut Insurance Europe doesn't control or own Chubb / Wakam in any way, and Chubb / Wakam don't control or own Revolut Insurance Europe.
Revolut Insurance Europe is carrying out insurance distribution on behalf of the insurers Chubb / Wakam. You do not have to pay anything to Revolut Insurance Europe for arranging the insurance with Chubb and Wakam - Revolut Insurance Europe may receive profit share commission from Chubb and Wakam, and receives a service fee from Revolut Bank for insurance intermediary services.
You cannot cancel your insurance cover without also cancelling your subscription to the Paid Plan.
To be eligible for purchase protection, refund protection and ticket cancellation insurance you must be aged 18 or above and you must have made the relevant purchase in full with your Paid Plan account. There are also additional eligibility requirements you must satisfy, which depend on whether you are seeking to make a purchase protection, refund protection or ticket cancellation claim. The full list of criteria can be found in the Policy. Please read the Policy as well as the IPID carefully. There is a copy of these documents in the Revolut app. The Policy also includes other information relevant to you, such as the rights of the insurer where you do not follow the terms set out in the Policy, complaints information, information on how the insurer processes your personal data, applicable law and similar.
If you don't meet the conditions for having the insurance, this doesn't change the subscription you pay for your Paid Plan.
Complaints about the purchase protection, refund protection and ticket cancellation insurance
If you want to make a complaint in connection with the purchase protection, refund protection and ticket cancellation insurance policy, please contact Qover directly. You can find out how to do this in the insurance section of the Revolut app. If you send any complaint or claim to us, we will pass it on to Qover without dealing with it.
How to make a claim under the purchase protection, refund protection and ticket cancellation insurance
If you want to make a claim, please contact Qover directly. You can find out how to do this in the insurance section of the Revolut app.
The rights and obligations set out in this section apply to you and Revolut Insurance Europe. This section and the following section describes:
Revolut Insurance Europe will not provide you with advice or a recommendation on the suitability of this insurance for you. Please make sure the insurance is suitable for you by reading the insurance product information document (IPID), statement of insurance and the Trip & Event Cancellation Cover Policy (Policy), paying attention to what is and isn't covered.
The trip/event cancellation insurance which is included as part of your Ultra plan is provided by the following insurer:
To be eligible for insurance you must be aged 18 or above and you must have paid your trip or event in full with your Revolut Ultra account. There are also the additional eligibility requirements you must satisfy, which depend on whether you are seeking to make a claim under your trip & event cancellation cover. The full list of criteria can be found in the Policy. Please read the Policy as well as the IPID carefully. There is a copy of these documents in the Revolut app. The Policy also includes other information relevant to you, such as the rights of the insurer where you do not follow the terms set out in the Policy, complaints information, information on how the insurer processes your personal data, applicable law and similar.
You cannot cancel your insurance benefit without also cancelling your subscription to the Ultra plan service.
If you don't meet the conditions for having the insurance, this doesn't change the subscription you pay for the Ultra service.
Complaints about the trip & event cancellation cover
If you want to make a complaint in connection with the trip & event cancellation cover Policy, or in connection with any claim you make under the trip & event cancellation cover Policy, please contact Qover directly. You can find out how to do this in the insurance section of the Revolut app. If you send any complaint or claim to us, we will pass it on to Qover without dealing with it.
How to make a claim under the trip & event cancellation cover
If you want to make a claim, please contact Qover directly. You can find out how to do this in the insurance section of the Revolut app.
When you become a Paid Plan user we will ask you to pay the subscription from a card you've registered with us (your stored card). We will take the subscription from that stored card while you remain a Paid Plan user.
If we can't take payment from your Personal account balance, we’ll try to take the payment from your stored card but if we’re unable to charge the amount to your stored card for any reason (for example, because it has expired), we will ask you to register another card which will become your new stored card If you don't do this within seven days, we'll take the subscription from your account. We may also take legal steps to collect the payment. If we do, you may have to pay our reasonable costs of doing so.
You may be responsible for paying any taxes or costs that we are not responsible for collecting from you.
Unfortunately, if you do not pay the subscription within 30 days of it becoming due, we may cancel your subscription and downgrade you to a Standard plan.
These Paid Plan terms apply from 16 June 2023. Please click here to see the previous Paid Plans terms that apply until 16 June 2023.
Paid Plan Terms
1. Why this information is important
This information sets out the extra services we provide to our Plus, Premium,Metal and Ultra (each a Paid Plan) users. It also sets out other important things that you need to know.These terms and conditions are part of the legal agreement (the Agreement) between you and us referred to in the Personal Terms . If there is any inconsistency between the Personal Terms and these terms and conditions, these terms and conditions will prevail.
You can ask for a copy of these terms and conditions through the Revolut app (“the app”) or you can request a copy from one of our support agents at any time.
Please read these terms and conditions carefully
Your subscription for the Paid Plan service will automatically renew every year unless you give us notice to end it before the automatic renewal. Regardless of how you pay your subscription, we may charge a fee if you end the subscription within 10 months of it starting. Our fees are set out in the Fees Page.
We may restrict your right to upgrade or downgrade your subscription more than once in a 12-month period.
Please see section 12 of these terms for more information about what fee you may be charged if you downgrade or cancel your subscription early.
2. About us
We are Revolut Bank UAB (Revolut Bank), an authorised bank which is regulated by the Bank of Lithuania. Our company number is 304580906.In relation to the business of insurance distribution, Revolut Insurance Europe UAB (Revolut Insurance Europe), company number 305910164, is enrolled by the Bank of Lithuania on the list of insurance brokerage undertakings. This list can be found on the website of the Bank of Lithuania.
Revolut Bank and Revolut Insurance Europe both have their registered office at Konstitucijos ave. 21B, 08130 Vilnius, the Republic of Lithuania.
Except where these terms and conditions say otherwise, the rights and obligations set out in these terms apply to you and Revolut Bank.
3. What are the Paid Plan services?
What are the Revolut Plus services?Plus users have access to all the services available to personal account holders on a Standard plan, as well as the following benefits:
- two free Revolut Plus cards (and one free replacement each subsequent year);
- up to three active physical Revolut cards at any one time;
- access to up to 2 Revolut <18 accounts and full access to <18 features;
- higher interest rates for Savings Vaults than for Standard customers (when they are available to us);
- access to cashback on Stays;
- access to Purchase Protection, Refund Protection and Ticket Cancellation Insurance for purchases made with your Revolut account; and
- priority customer support through the app.
What are the Revolut Premium services?
Premium users have access to all the services available to Standard and Plus users above, as well as the following benefits:
- two free Revolut Premium cards (and one free replacement each subsequent year);
- double the free ATM withdrawal allowance of Standard users;
- travel insurance;
- the opportunity to buy discounted lounge passes;
- free lounge access for flight delays; and
- access to cryptocurrency and precious metals at better rates than Standard and Plus users.
What are the Revolut Metal services?
Metal users have access to all the services and benefits available to Standard, Plus and Premium users above, as well as the following benefits:
- one free contactless stainless steel Revolut Metal card;
- Paid Plan Cashback in a number of currencies, precious metals or cryptocurrencies (these may change from time to time);
- four times the free ATM withdrawal allowance of Standard users;
- higher interest rates for Savings Vaults (where they are available to us);
- access to up to 5 Revolut <18 accounts; and
- any other benefits we add from time to time.
Ultra users have access to all the services and benefits available to Standard, Plus, Premium and Metal users listed above (except for free lounge access for flight delays) as well as the following benefits:
- one free contactless Revolut Ultra card;
- reduced fees for stock trading;
- additional trip & event cancellation cover (excluding users in the countries listed in this FAQ);
- complimentary lounge passes for personal use and the opportunity to buy passes for your guests;
- ten times the free ATM withdrawal allowance of Standard users;
- Plan Partnerships;
- priority callback service (in English only); and
- any other benefits we add from time to time.
What is the priority callback service?
Ultra customers may request a call back to the phone number associated with their Revolut account. This can be done via the Revolut app and an agent will call you back at the time indicated in the Phone Support callback service dashboard. For verification purposes, you will be asked by the agent for the code shown in the dashboard. Note that this service is only available in English.
What is Paid Plan Cashback and when do you earn it?
When Metal or Ultra users make an eligible purchase with their Revolut card, we may (but do not have to) credit your account with an amount equivalent to a percentage of your payment. We call this a "Paid Plan Cashback". We may change the percentage of the Paid Plan Cashback for your plan or not pay it for any reason, including the country you make the payment in or the merchant you make the payment to. You can find our current Paid Plan Cashback rates in our FAQs.
We can't give you cashback when doing so would break any law or regulation, or if the payment you make with your Revolut card is just to another account or payment card (such as an e-wallet, a bank account or a card account).
There is a limit to how much Paid Plan Cashback you can receive in one monthly billing cycle. This is set out in our Fees Page for your Paid Plan.
Sometimes we can recover the Paid Plan Cashback from you if:
- the payment that earned the Paid Plan Cashback is refunded to you;
- you earned the Paid Plan Cashback fraudulently;
- you downgrade from your Ultra Plan subscription to any lower plans within the cooling-off period of 14 days; or
- you broke this agreement in order to get the Paid Plan Cashback.
We will recover the amount of the Paid Plan Cashback by taking it out of your account.We will consider the recovery to be done with your consent and the payment to be authorised by you.
If we cannot recover the amount of the Paid PlanCashback from your account, you will still owe us the relevant amount. We may then recover the amount from a stored card or exercise our right of set-off. We may also take legal steps to recover the amount you owe us. If we do, you may have to pay our reasonable costs of doing so.
You can read more about how we can recover amounts that you owe us in the Personal Terms.
4. What are the Paid Plan cards?
Revolut Plus card
If you become a Plus user you'll be able to order a Revolut Plus Card. We'll also issue an extra Plus Card if you ask for one. You can still use other Revolut cards you have.
We may charge fees for any Plus Cards that we issue above your free allowance.
Revolut Premium Card
If you become a Premium user you'll be able to order a Revolut Premium Card with exclusive designs. We'll also issue an extra Premium Card if you ask for one. You can still use other Revolut cards you have.
We may charge fees for any Premium Cards that we issue above your free allowance.
Revolut Metal Card
If you upgrade to Metal, we'll issue you with a Revolut Metal Card that is only available to Metal users. You can only hold one Metal Card at any time. You can still use other Revolut cards you have.
Revolut Ultra Card
If you upgrade to Ultra, we'll issue you with a Revolut Ultra Card that is only available to Ultra users. You can still use other Revolut cards you have.
Insurance
5. Travel insurance as part of your Premium, Metal or Ultra subscription
The rights and obligations set out in this section apply to you as beneficiary of the group policy held by Revolut Bank, Revolut Bank as a group policy holder and Revolut Insurance Europe as an insurance broker distributing the group policy. This section describes:- how Revolut Insurance Europe arranges collective travel insurance for Revolut Bank to be able to offer travel insurance benefits as part of your subscription; and
- for Premium and Metal users: how a non-life insurance company AWP P&C S.A. - Dutch Branch, underwriter, address: Poeldijkstraat 4, 1059 VM, Amsterdam, e-mail address: claims.awpeurope@allianz.com (underwritten by Allianz Global Assistance, AWP P&C S.A. – Dutch branch) (Allianz Assistance) is responsible to you for handling any claim you make in relation to your travel insurance benefits, and for making any payments to you after a successful claim;
- for Ultra users: how a non-life insurance company Cowen Insurance Company Limited (Malta Company Registration Number C 55905), Level 3, Gasan Centre, Triq il- Merghat, Zone 1, Central Business District, Birkirkara, CBD 1020, Malta. Cowen Insurance Company Limited is authorised under the Insurance Business Act 1998 of the laws of Malta to carry out general business and is regulated by the Malta Financial Services Authority, Triq l-Imdina, Zone 1, Central Business District, Birkirkara, CBD 1010, Malta (Cowen). The product is administered by Cover Genius Europe B.V. of John M. Keynesplein 12 46, Amsterdam, the Netherlands, authorised and regulated by the Dutch Authority for Financial Markets (AFM) under reference number 12046177 (“Cover Genius”) and is responsible to you for handling any claim you make in relation to your travel insurance benefits, and for making any payments to you after a successful claim (https://www.xcover.com/en/login).. (Allianz Assistance and Cowen are further jointly referred to as “Travel Insurers” and separately as “Travel Insurer”).
We know that when you’re looking forward to travelling the last thing you want to do is arrange insurance. This is why we at Revolut arrange travel insurance benefits for you. Revolut Bank has engaged Revolut Insurance Europe - an insurance brokerage company that carries out the activity of insurance mediation - to arrange the collective travel insurance on behalf of Revolut Bank. Revolut Insurance Europe has arranged the travel insurance from the third party Travel Insurers. For this arrangement, Revolut Bank pays a service fee to Revolut Insurance Europe.
Revolut Insurance Europe and Revolut Bank don't control or own the Travel Insurers in any way, and the Travel Insurers don't control or own us.
We will not provide you with advice or a recommendation on the suitability of the travel insurance benefits for you. Please make sure the benefits are suitable for you by reading the insurance product information document (IPID) and the Travel Insurance Conditions for Beneficiaries (Conditions for Beneficiaries), paying attention to what is and isn't covered.If you are an Ultra user, please note that trip cancellation is covered separately under your trip & event cancellation cover as set out below.
You cannot cancel your insurance benefits without also cancelling your subscription to the Premium, Metal or Ultra service.
To be eligible for travel insurance benefits you must be aged over 18. More detailed information about your insurance benefits is provided in the Conditions for Beneficiaries and IPID. Please read them carefully. There is a copy of these documents in the Revolut app. The Conditions for Beneficiaries also include other information relevant to you, such as the rights of the insurer where you do not follow the terms set out in the Conditions for Beneficiaries, claims information, information on how the insurer processes your personal data, applicable law and similar.
The continuing provision, scope and terms of the travel insurance benefits may be changed or cancelled by us or by the Travel Insurers at any time. Wherever possible, we will give you advance notice of any detrimental changes to or cancellation of the insurance benefits.
If you don't meet the conditions for having the insurance benefits, this doesn't change the subscription you pay for the Premium, Metal or Ultra plan.
6. Complaints and claims for Travel insurance
If you are unhappy with how your travel insurance was arranged, please get in touch through the Revolut app. Problems can usually be quickly solved in this way. Details for complaints handling are provided in the Insurance Terms.Complaints about the travel insurance
If you want to make a complaint in connection with the travel insurance benefits, please contact:
- Allianz Assistance directly, if you are a Premium or Metal user;
- Cover Genius directly, if you are an Ultra user.
How to make a claim with respect to your travel insurance benefits
If you want to make a claim, please contact your Travel Insurer directly. You can find out how to do this in the insurance section of the Revolut app. Your Travel Insurer will handle your claim and communicate with you in English, unless they tell you otherwise.
7. Purchase, refund, and ticket cancellation insurance as part of your Paid Plan subscription
The rights and obligations set out in this section apply to you and Revolut Insurance Europe. This section describes:- how Revolut Insurance Europe arranges purchase protection, refund protection and ticket cancellation insurance as part of your subscription with Revolut Bank and distributes it to you; and
- how an insurance intermediary appointed by our insurance partners, QOVER SA, registered with the Crossroads Bank for Enterprises under number 0650.939.878 (RLE Brussels) and registered at FSMA as an untied insurance agent under number 0650.939.878 (Qover), is administering the product and is responsible for handling any claim you make under your purchase protection, refund protection and ticket cancellation insurance, and for making any payments to you after a successful claim.
Revolut Insurance Europe has worked with the following insurance providers to be able to include purchase protection, refund protection and ticket cancellation insurance as part of your Paid Plan:
- to customers in all EEA jurisdictions: Chubb European Group SE is a non-life insurance undertaking governed by the provisions of the French insurance code and authorised and regulated by the Autorité de Contrôle Prudentiel et de Résolution (ACPR) with registration number 450 327 374 RCS Nanterre and the following registered office: La Tour Carpe Diem, 31 Place des Corolles, Esplanade Nord, 92400 Courbevoie, France, email address: contact@qover.com (Chubb); and
- to customers in all EEA jurisdictions, except for Liechtenstein: Wakam, A French société anonyme (public limited company) 120-122, rue Réaumur, 75002 Paris (France), is a non-life insurance company approved by the ACPR 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09, under number 4020259, email address: contact@qover.com (Wakam).
Revolut Insurance Europe doesn't control or own Chubb / Wakam in any way, and Chubb / Wakam don't control or own Revolut Insurance Europe.
Revolut Insurance Europe is carrying out insurance distribution on behalf of the insurers Chubb / Wakam. You do not have to pay anything to Revolut Insurance Europe for arranging the insurance with Chubb and Wakam - Revolut Insurance Europe may receive profit share commission from Chubb and Wakam, and receives a service fee from Revolut Bank for insurance intermediary services.
You cannot cancel your insurance cover without also cancelling your subscription to the Paid Plan.
To be eligible for purchase protection, refund protection and ticket cancellation insurance you must be aged 18 or above and you must have made the relevant purchase in full with your Paid Plan account. There are also additional eligibility requirements you must satisfy, which depend on whether you are seeking to make a purchase protection, refund protection or ticket cancellation claim. The full list of criteria can be found in the Policy. Please read the Policy as well as the IPID carefully. There is a copy of these documents in the Revolut app. The Policy also includes other information relevant to you, such as the rights of the insurer where you do not follow the terms set out in the Policy, complaints information, information on how the insurer processes your personal data, applicable law and similar.
If you don't meet the conditions for having the insurance, this doesn't change the subscription you pay for your Paid Plan.
8. Complaints and claims about purchase, refund, and ticket cancellation insurance
If you are unhappy with how your insurance was arranged, please get in touch with Revolut Insurance Europe through the Revolut app. Problems can usually be quickly solved in this way. Details for complaints handling are provided in the Insurance Terms.Complaints about the purchase protection, refund protection and ticket cancellation insurance
If you want to make a complaint in connection with the purchase protection, refund protection and ticket cancellation insurance policy, please contact Qover directly. You can find out how to do this in the insurance section of the Revolut app. If you send any complaint or claim to us, we will pass it on to Qover without dealing with it.
How to make a claim under the purchase protection, refund protection and ticket cancellation insurance
If you want to make a claim, please contact Qover directly. You can find out how to do this in the insurance section of the Revolut app.
9. Trip & event cancellation cover as part of your Ultra subscription
The rights and obligations set out in this section apply to you and Revolut Insurance Europe. This section and the following section describes:
- how you will receive trip & event cancellation cover as part of your Ultra plan subscription; and
- how an insurance intermediary QOVER SA, registered with the Crossroads Bank for Enterprises under number 0650.939.878 (RLE Brussels) and registered at FSMA as an untied insurance agent under number 0650.939.878 (Qover), is responsible to you for handling any claim you make under your trip & event cancellation cover, and for making any payments to you after a successful claim.
Revolut Insurance Europe will not provide you with advice or a recommendation on the suitability of this insurance for you. Please make sure the insurance is suitable for you by reading the insurance product information document (IPID), statement of insurance and the Trip & Event Cancellation Cover Policy (Policy), paying attention to what is and isn't covered.
The trip/event cancellation insurance which is included as part of your Ultra plan is provided by the following insurer:
- Wakam, A French société anonyme (public limited company) 120-122, rue Réaumur, 75002 Paris (France), is a non-life insurance company approved by the ACPR 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09, under number 4020259, email address: contact@qover.com (Wakam).
To be eligible for insurance you must be aged 18 or above and you must have paid your trip or event in full with your Revolut Ultra account. There are also the additional eligibility requirements you must satisfy, which depend on whether you are seeking to make a claim under your trip & event cancellation cover. The full list of criteria can be found in the Policy. Please read the Policy as well as the IPID carefully. There is a copy of these documents in the Revolut app. The Policy also includes other information relevant to you, such as the rights of the insurer where you do not follow the terms set out in the Policy, complaints information, information on how the insurer processes your personal data, applicable law and similar.
You cannot cancel your insurance benefit without also cancelling your subscription to the Ultra plan service.
If you don't meet the conditions for having the insurance, this doesn't change the subscription you pay for the Ultra service.
10. Complaints and claims about the trip & event cancellation cover
If you are unhappy with how your insurance was arranged, please get in touch with Revolut Insurance Europe through the Revolut app. Problems can usually be quickly solved in this way. Details for complaints handling are provided in the Insurance Terms.Complaints about the trip & event cancellation cover
If you want to make a complaint in connection with the trip & event cancellation cover Policy, or in connection with any claim you make under the trip & event cancellation cover Policy, please contact Qover directly. You can find out how to do this in the insurance section of the Revolut app. If you send any complaint or claim to us, we will pass it on to Qover without dealing with it.
How to make a claim under the trip & event cancellation cover
If you want to make a claim, please contact Qover directly. You can find out how to do this in the insurance section of the Revolut app.
11. Paying your Paid Plan subscription
You can pay your subscription fee in monthly instalments or pay the full subscription once a year. These fees are set out in our Fees Page.When you become a Paid Plan user we will ask you to pay the subscription from a card you've registered with us (your stored card). We will take the subscription from that stored card while you remain a Paid Plan user.
If we can't take payment from your Personal account balance, we’ll try to take the payment from your stored card but if we’re unable to charge the amount to your stored card for any reason (for example, because it has expired), we will ask you to register another card which will become your new stored card If you don't do this within seven days, we'll take the subscription from your account. We may also take legal steps to collect the payment. If we do, you may have to pay our reasonable costs of doing so.
You may be responsible for paying any taxes or costs that we are not responsible for collecting from you.
Unfortunately, if you do not pay the subscription within 30 days of it becoming due, we may cancel your subscription and downgrade you to a Standard plan.