Vet inte hur många här som brukar bo på Loews hotell i USA, eller är medlemmar i deras program YouFirst.
Fick mail igår att man från 7 december helt lägger ner programmet, alla benefits försvinner och inget nytt ersätter. Påverkar inte mitt boende där (som är en natt vartannat år ungefär).
Full statement:
Hello Mr T
Thank you for being a loyal guest of Loews Hotels & Co. Travel is highly personal, and we feel the same way about our relationship with you. You're not a customer number or a loyalty point count - you're an individual who happens to travel and who has unique interests and needs along the way.
Through valuable guest feedback, we have found that YouFirst isn't enticing or relevant and that a list of pre-set benefits has not been meeting our guests' individual needs. At the end of the day, we're confident we don't need a formal program to recognize our very best guests. In that spirit, we want to inform you that our YouFirst program will be ending on December 6, 2018. We can assure you that every time you choose to stay with us, we value that decision and want to provide you an exceptional experience.
Here's what to expect next:
Sincerely,
Loews Hotels & Co
Fick mail igår att man från 7 december helt lägger ner programmet, alla benefits försvinner och inget nytt ersätter. Påverkar inte mitt boende där (som är en natt vartannat år ungefär).
Full statement:
Hello Mr T
Thank you for being a loyal guest of Loews Hotels & Co. Travel is highly personal, and we feel the same way about our relationship with you. You're not a customer number or a loyalty point count - you're an individual who happens to travel and who has unique interests and needs along the way.
Through valuable guest feedback, we have found that YouFirst isn't enticing or relevant and that a list of pre-set benefits has not been meeting our guests' individual needs. At the end of the day, we're confident we don't need a formal program to recognize our very best guests. In that spirit, we want to inform you that our YouFirst program will be ending on December 6, 2018. We can assure you that every time you choose to stay with us, we value that decision and want to provide you an exceptional experience.
Here's what to expect next:
- Existing or new reservations through December 6, 2018 will be eligible for *YouFirst benefits. Reservations beginning on or after December 7, 2018 will not receive YouFirst benefits.
- You will be able to seamlessly access your reservation and preference details via a Loews Account, similar to what you experienced when you logged in to www.loewshotels.comusing your YouFirst credentials. There is no action to take now, but this summer you will receive email instructions to reset your password in order to access your Loews Account.
- Finally, rest assured that we are committed to recognizing you as one of our best guests and to continuing to make Loews an easy choice for your future stays.
Sincerely,
Loews Hotels & Co