Här är SAS och reklambyråns egen bakgrund och förklaring till kampanjen:
SAS LAUNCHES NEW COMMUNICATION CONCEPT - SAS
“We are Travelers” was introduced eight years ago and has proved to be extremely successful. A changed world has led to new travel patterns, which have seen the target group grow from primarily consisting of business travelers to include the expanding leisure market. The new communication concept speaks to this new, wider target group.
Traveling gives us new perspectives, experiences and lifelong memories. The reasons why people travel are as diverse as the passengers who board each and every aircraft. Here at SAS, we know how important each journey is for our individual customers. That is why our employees do their very best to ensure that every aspect of the customer journey is as good as it possibly can be. Aviation plays a vital role for both individuals and society at large; something that we want to emphasize
Det handlar alltså om att förflytta fokus från affärsresande till privatresande, vilket förmodligen är rätt strategi givet hur världen ser ut nu. Kanske också om att försöka rättfärdiga varför människor vill, eller har rätt att flyga. Några frågor som kommer upp i mitt huvud:
– Hur SAS ser på stamkunder i detta nya koncept (vi nämns inte alls)?
– Har SAS kvalitetssäkrat upplevelsen ("...
ensure that every aspect of the customer journey is as good as it possibly can be")?