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I still do not agree it was my mistake that I accepted a change offered by a SAS employee. But I respect your opinion. Blame me if you want, I still think SAS is wrong here.

I really don't get why people become so upset when lawsuits are mentioned. I think if customers were more proactive in general and fought for their rights, companies would have accountability and would provide better services. I do not want to sue because I am angry or because I want to win a...

Not really. The tips here were really helpful and I highly appreciate them. The only upsetting thing is being blamed for what happened. It is not my fault a SAS employee offered something they cannot fulfil. This is victim blamming and indeed makes me upset. It's the same as blaming a woman from...

Yeah I am used to companies having accountability for what they promise. Employees are part of the company and if the people working with customer service promise you something, it's expected that the company will fulfill. I guess it's different in Sweden, where people can say whatever without...

Apparently not that clear if their own employees offer things to customers that are not allowed according to this rule.

I refuse to accept it's my fault. How can it be me pulling a fast one when I call customer service and their trained employees tell me "this seems a better option, can I change the booking to this flight?".

Thanks for your answer. I will try calling the hotel tomorrow, that'sa good suggestion. But do you really believe I have no legal ground? A SAS employee directly told me my tickets were confirmed while they were clearly not. I really cannot see how I can be the one wrong, or ignorant, in this...

It was 1 round trip. Support said that after a Star Alliance trip has started, it can no longer be changed, and that is why they had to cancel the changes the first support guy did to my tickets. Why didn't the first guy tell me this when I called to try changing the tickets? This rule existing...

I am facing a very urgent situation and I don't know what's the best move in this case and would appreciate any advice. I am in Thailand right now with my girlfriend, we arrived at the beginning of December from CPH and will go back early January (in a few days). My flight was originally...

Yeah this is really upsetting to be honest. Travelling to Thailand and Amex is not really common there so hotels don't even accept it...

Did they ask for proof of payment for every hotel you stayed during your trip?

Ok interesting. I wonder how they check for this. Will they ask for every hotel that I have stayed during my trip and then check if they accept Amex or not? What if I just say I stayed with friends or something like that?

Some hotels where I am staying did not take Amex as payment method and I had to use Master Card. Does that make me ineligible for the insurance?

Hi, I am travelling to Thailand this week with tickets issues with EB points, and I was wondering if I will get the coverage from my Amex Elite insurance. It says the trip must be paid with the card for the insurance to be valid. The tickets were paid with points, but the 1500kr of aiport...

But they did ask for my EB number, and I typed it correctly, and still got the message that they were closed afterwards. And tried a couple of times even!

I'm a SAS EB Gold member and I've been trying to contact them on the phone they advertise on their website (which very clearly says works until 1AM), but it just plays a message that the offices are now closed. Is this a joke? Why do they advertise a time when in reality is another? Or have they...

Thanks for your reply. I've mostly been looking at SAS' own website and searching day by day, not found anything. How do you search?

Hi, I want to use my Amex 2 for 1 voucher and travel with my girlfriend in December 2023 for a month and spend Christmas and New Year's somewhere warm. We wanted Thailand or somewhere in Asia since we have never been, but I am struggling so much to find availability, either SAS or with Star...

Not through my invite, since I do not have Amex Platinum, but Amex Elite. Apparently you only get bonus if an Amex Platinum member invites you know.

This is what my invite URL opened up: It seems that the "invite offer" for the Platinum is non-existent, since they are advertising one of its generic included benefits as if it was the offer...