4. Allowing Reservations To Be Cancelled Without Penalty For A Defined Amount Of Time
Lufthansa will allow customers to hold a telephone reservation made directly with Lufthansa’s telephone reservation center without payment for up to 24 hours, or will allow customers to cancel their reservation without penalty up to 24 hours after the reservation is made, if the reservation was made seven days or more prior to the flight’s departure.
Customers who make a reservation through Lufthansa’s online booking channels (i.e. lufthansa.com, weflyhome.com and generationfly.com) may cancel their reservation without penalty up to 24 hours after the reservation is made, if the reservation was made seven days or more prior to the flight’s departure.