Shangri-La Kuala Lumpur’s 662 rooms and suites all contain large windows peering out at the beautiful city. The majority are suites, and the rooms are just as cosy, sophisticated, and expansive with elevated city views. Each is equipped with a flat-screen television, a mini-bar and tea and coffee making facilities. Guests can enjoy meals at six of the property's in-house restaurants offering an array of Japanese, French, Cantonese, Western, local, and international cuisines.

At the spa on level two, guests can enjoy traditional Malay body massages, foot reflexology, facials, body scrubs and wraps, surrounded by wooden furnishings and minimal décor that create relaxation. The scent of the aromatherapy oils and soft instrumental music playing in the background add to the ambiance. Recline in the hot tub, sauna and steam room and later get your hair styled or indulge in a pedicure, manicure, waxing services. There are beach chairs and loungers surrounding the pool and a fitness centre.

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