pep
Medlem
Produktet er godt, solidt, forudsigeligt, men kedeligt, uinsprerende, og meget konservativt. Kommunication on ground og check-in meget effektiv. En cancellation blev meget godt og tidligt annonceret og masser af alternativer tilbudt, selv på en ultrabillig økonomi-billet. Flight Attendents på KLM er ikke min kop the: OK-professionelle - MEN de er som oftest patroniserende, pensions(over)modne, sure, overvægtige, belærende, arrogante, hjerteløse, og nedladende. KLM er dog alt ialt et meget pålideligt selskab - men business hos OS, AF, QR, EK, LH, SK, LX, og Finnair er lidt bedre.
Sender flg. til SKYTRAX og de scorer 7 af 10:
Flew KGL-EBB-AMS-CPH 20 December 2021. First 2 legs on A330-200 business class while the last was on an Embraer-190 in Economy. Travel preparations went smooth. An early announced cancellation postponed my travel 1 day which was fine – I also modified it further to ensure amble time in AMS in my new favorite KLM lounge at Gate 52. I had a cheap Economy ticket but decided to upgrade by Miles at check-in in Kigali Airport. To my surprise it was very easy and quick – paid 75600 miles (KGL-EBB-AMS). Lounge in Kigali was Pearl Lounge: acceptable, spacious, good savory snacks, hot foods, and uncrowded. Drink supply of very poor options – the provisions are degrading more and more since 2018. Lack of quality mitigated by quantity – liquid enough was present – even for the thirsty. I even had a shower and was given the amenities for it (towels, kit, etc.). Boarding included a ridiculous early call from the lounge to sit and stare in gate for 45 Minutes prior to an awkward, superfluous bus-gating for 300 meter, degrading business class feeling to cattle class.
Upgrade was worth it as the plane was overly full due to X-mas. Only 2 seats left in business and had to change seat in EBB (from 1A to 2B) in a 2 x 2 x 2 straight configuration. That was fine for me. Aircraft old – and the hard and soft product including the FA’s was in general a bit retro old-fashioned, but acceptable and solid, though conform. FAs on KLM are very firm limiting to surly and arrogant, having forgot what true service, customer care, positivism, and respect is. First leg, 40 Minutes, offered only champagne and a drink round. No options of beer apart from the imposed monopolizing Heineken brand. Snacks offered were industrial prepacks, one worse than the other. Seat lie flats, big monitors, and IFE offerings were very limited but functioning – incl. noise reduction headsets provided. Wi-Fi offered for payment up to 30 EUR in business class- a disgracing rip-off. Food and drink offerings acceptable, not world class. Breakfast in a tray without any exotic offerings. Tea is a joke, they provide a teabag which you have to put into lukewarm water – eventually becomes only 50-60 degrees hot which can’t do any tea any justice – should be boiled with the leaves. Coffee below all standards. Amenity kit were given out, though boring composition, not worth to take along.
Lounge 52 in Amsterdam is very good – I spent easily 4 hours there and got service from the KLM helpdesks. They recovered a lost luggage tag within 1 Minute. Next flight AMS-CPH was delayed 80 Minutes which is unacceptable. They changed Aircraft in last Minute. Had a reasonable experience in Economy with full service despite full. I do like the Embraer aircraft. Luggage in CPH quickly delivered in intact condition. KLM need some rejuvenation and innovation – they are getting outdated but are solid and has never really let me down.
Sender flg. til SKYTRAX og de scorer 7 af 10:
Flew KGL-EBB-AMS-CPH 20 December 2021. First 2 legs on A330-200 business class while the last was on an Embraer-190 in Economy. Travel preparations went smooth. An early announced cancellation postponed my travel 1 day which was fine – I also modified it further to ensure amble time in AMS in my new favorite KLM lounge at Gate 52. I had a cheap Economy ticket but decided to upgrade by Miles at check-in in Kigali Airport. To my surprise it was very easy and quick – paid 75600 miles (KGL-EBB-AMS). Lounge in Kigali was Pearl Lounge: acceptable, spacious, good savory snacks, hot foods, and uncrowded. Drink supply of very poor options – the provisions are degrading more and more since 2018. Lack of quality mitigated by quantity – liquid enough was present – even for the thirsty. I even had a shower and was given the amenities for it (towels, kit, etc.). Boarding included a ridiculous early call from the lounge to sit and stare in gate for 45 Minutes prior to an awkward, superfluous bus-gating for 300 meter, degrading business class feeling to cattle class.
Upgrade was worth it as the plane was overly full due to X-mas. Only 2 seats left in business and had to change seat in EBB (from 1A to 2B) in a 2 x 2 x 2 straight configuration. That was fine for me. Aircraft old – and the hard and soft product including the FA’s was in general a bit retro old-fashioned, but acceptable and solid, though conform. FAs on KLM are very firm limiting to surly and arrogant, having forgot what true service, customer care, positivism, and respect is. First leg, 40 Minutes, offered only champagne and a drink round. No options of beer apart from the imposed monopolizing Heineken brand. Snacks offered were industrial prepacks, one worse than the other. Seat lie flats, big monitors, and IFE offerings were very limited but functioning – incl. noise reduction headsets provided. Wi-Fi offered for payment up to 30 EUR in business class- a disgracing rip-off. Food and drink offerings acceptable, not world class. Breakfast in a tray without any exotic offerings. Tea is a joke, they provide a teabag which you have to put into lukewarm water – eventually becomes only 50-60 degrees hot which can’t do any tea any justice – should be boiled with the leaves. Coffee below all standards. Amenity kit were given out, though boring composition, not worth to take along.
Lounge 52 in Amsterdam is very good – I spent easily 4 hours there and got service from the KLM helpdesks. They recovered a lost luggage tag within 1 Minute. Next flight AMS-CPH was delayed 80 Minutes which is unacceptable. They changed Aircraft in last Minute. Had a reasonable experience in Economy with full service despite full. I do like the Embraer aircraft. Luggage in CPH quickly delivered in intact condition. KLM need some rejuvenation and innovation – they are getting outdated but are solid and has never really let me down.
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