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Eurobonus Award tickets from Stockholm to Melbourne

S

ScumGold

Ny medlem
Hi all, (sorry for the length!)

Way back in March I landed up finding eurobonus award seats in business all the way to Melbourne. The flights are outbound in November and return in December. Happy days! ARN - AMS - CGK -MEL
Mix of KLM and Garuda.
I used 2 Amex 2-4-1 vouchers. 1 for myself (Booking number X) and one for my wife and daughter (Booking Y) (They system is idiotic that I have to have separate booking and SAS call center couldn’t put us on the same booking either. Whatever)

Anyway. Every now and then there is an itinerary update. 30 change here, 10 minute change there. No stress.

Yesterday I get another email from Garuda. We have changed your flight. Instead of 20th of Nov 01:55, you’re on 19th of November 01:15
Um…. What? The AMS-CGK flight only arrives at 18:30 on the 19th. 16 hours AFTER our Melbourne bound flight has left.

So I call SAS and they can’t find any seat to move our flights to depart Sweden earlier to make it for the 19th.
So they try fix the CGK to MEL route.
I will fly the next afternoon to Bali and then another flight to Melbourne. Meanwhile my wife and daughter have to fly to Saigon and then to Melbourne.
We all arrive 20ish hours later. Full journey goes from an already stupid 37 hours to 57 hours.
I say that is not a comparable journey. Leave it as is and I’ll email a long winded reroute request.


So now I am here asking if anyone else has experienced this kind of insanity and if you have a contact I should try at SAS. I don’t blame the call center as their system restricts what they can do.
But someone at SAS surely should open inventory on other flights and solve this under EU 261.
A friend suggested that Garuda should fix it but I think as SAS is the booking agent, they need to figure it out.

Any assistance is welcome :)

Cheers!

Ps. Feel free to write in Swedish. I’ll just translate it.
 
Don't expect SAS to "open inventory" on other airlines to solve issues with reward tickets caused by Garuda, i.e., not caused by SAS. (Surely EU 261 points to Garuda as the one that should solve your problems, although it's very unlikely that will happen in reality with a reward ticket issued by another airline for a flight in several months' time?) SAS will offer to rebook you on what's available as SkyTeam award, and that's unfortunately meagre pickings most of the time - although I notice that you do get a suggestion above. (If you're really lucky I could perhaps see them open award space on an SAS feeder flight to help you solve your situation, but not really more than that, short of a miracle.)

And there isn't really anyone else than their customer service you can contact at SAS. A lot of people on this forum are frustrated with the knowledge of SAS customer service (in particular when it comes to SkyTeam awards), the restrictions on booking, and availability of SkyTeam awards to Eurobonus. If there is a secret number to call, or a magic word to say, I haven't been told.

I'm sorry to bring you this assessment and I hope that I'm proven wrong.
 
Ansvaret att omboka ligger till fullo på flygbolaget som gjort schemaändringar/ombildningen det vill säga Garuda. SAS kommer endast att boka om ifall att det finns tillgängliga awards.

Lyckas du inte hitta andra bonusresor som passar kan du alltid försöka kontakta Garuda men det är tyvärr ofta svårt att få andra bolag att genomföra ändringar i biljetter utställda av andra bolag (SAS) även om det egentligen är deras ansvar.
 
This just happened to us as well. Garuda rebooked us to a flight 3 days later, without changing the last feeder flight. (Syd-(ams)-arn)
I contacted Garuda via their what’s app chat and although not much help I got a refund nr and a suggested re-routing to bring fwd to SAS. ”Only” issues when calling SAS was they saw Garuda as *A and not ST and that at least one of the flights was in Eco. So ended up doing nothing as we simultaneously had a family emergency so this travel itenery is being put on hold for now. Please do keep me posted and promise to do likewise. Best of luck!
 
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Som andra redan påtalat så är det Garuda som är ansvariga att lösa detta enligt EU261/2004, och inte SAS.

Det finns inga hemliga nummer eller andra sätt att få prata med "någon annan grupp hos SAS".

SAS kommer bara kunna boka om till andra flyg med tillgängliga platser, och de kan inte, och kommer inte, låsa upp platser hos något annat bolag. Där måste du prata med Garuda i detta fall.

Detta är problemet med Awards, när det blir problem med andra bolag så strular det ofta till det rejält.
 
palmen skrev:
Som andra redan påtalat så är det Garuda som är ansvariga att lösa detta enligt EU261/2004, och inte SAS.

Det finns inga hemliga nummer eller andra sätt att få prata med "någon annan grupp hos SAS".

SAS kommer bara kunna boka om till andra flyg med tillgängliga platser, och de kan inte, och kommer inte, låsa upp platser hos något annat bolag. Där måste du prata med Garuda i detta fall.

Detta är problemet med Awards, när det blir problem med andra bolag så strular det ofta till det rejält.
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Tack! Det var denna linje jag försökte med Garuda och jag ifrågasatte också hur det kom sig att de kunde boka om oss en gång men inte andra gång.
Sedan behöver vi ju inte flyga just Garuda heller…
 
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