Fick inget när jag klagade i November. Se svar nedan från SAS.
Thank you for getting in contact with us.
I sincerely apologize for the inconvenience you and your daughter experienced during your recent business class flight from CPH to JFK due to the lack of WiFi connectivity.
I understand the importance of a reliable internet connection, especially for tasks like studying and work. I want to assure you that we deeply regret any disruption this may have caused. Our team is actively working to enhance the in-flight services, and your feedback is invaluable in this process.
Unfortunately, after a thorough investigation, we are unable to offer compensation for the WiFi disruption as it falls outside the scope of our current policy. I sincerely apologize for any frustration this may cause.