Review of Aeromexico Business Class

While its Mexico City terminal is modern, it is expansive and requires long walks. Its open-plan design also means that it can be noisy with echoing, and it is often too warm. Passengers in Business Class and those with elite status are eligible to use SkyPriority travel lanes for expedited check-in, security and boarding.

When connecting in Mexico City from international destinations, all passengers must clear immigration and customs (similar to connecting between two international cities via the United States) even if travelling through Mexico to a third country. This can add considerable wait times as immigration lines can be long and slow at times. Be sure to allow ample time for a connection.

Once airside in Mexico City, two large Salon Premier lounges serve Business Class and elite-level passengers, but they can get crowded. Bartenders serve drinks, but servers also roam the lounge providing table service in exchange for tips. Refrigerators stock a variety of soft drinks, coconut water and juices, and the buffet changes throughout the day with cold or packaged snacks and the occasional hot item. Most notable are the Mexican dishes - chilaquiles at breakfast - that are quite tasty even for those just passing through and unfamiliar with the local cuisine.

A spa menu is available for a fee, but wireless internet is complimentary. There are plenty of work tables, many of which have power outlets. In other airports, Business Class passengers enjoy access to premium lounges when available - including those of SkyTeam partners.

The airline’s long-haul fleet consists of an all-Boeing Dreamliner aircraft, which come in either reverse herringbone 1-2-1 configuration (787-9 aircraft) or 2-2-2 (787-8 aircraft) setup. All Clase Premier cabins have flat-bed seats with storage space available to the side and behind the seat. Cleverly designed with power and USB outlets, no matter which aircraft configuration you choose, the flight will be comfortable.

Window seat fans will prefer the 787-9 since as they will be able to fly solo without having to climb over an aisle companion when needing to reach the aisle. On the 787-8, this configuration can be more confining, but because the seats recline fully flat into a hard-shell exterior, the feeling of space is not diminished. There is a spot for a water bottle, and while the foot cubby is tight, it has enough space for most people. The 787-9 plane is the more spacious option with a larger footwell plus a flip-up storage compartment with built-in mirror in the side table.

Like other Dreamliner aircraft, windows feature dimmer switches rather than traditional window shades. You can have the window dimmed and still see out of it although on some flights, the crew locks the window completely forcing them into dark mode immediately after takeoff, which will inconvenience some that want to look out.

Aeroméxico does not charge Clase Premier customers for seat assignments in advance. The airline also has a special upgrade bidding system that allows economy class travellers to bid for an upgrade at a discounted price as the departure date nears – subject to availability.

The flight search on BusinessClass.com includes images, videos and seat maps for most airlines and aircraft Search results also include details such as seat pitch, width and recline. This way you can see the seat and cabin configuration of the flight in which you are interested, before making your choice.

Aeroméxico has a slightly different service protocol on its long-haul flights. Unlike most airlines that serve the main meal after takeoff and a smaller meal closer to landing, Aeroméxico sometimes serves the smaller meal first based on the time of day. This means if you arrive hungry and the main meal is scheduled for later in the flight, your stomach may rumble. There is no easy way to tell in advance unless your flight departs close to a major meal time.

Economy class style beverage carts pass through the aisle after takeoff to serve the first drink, which comes with a salty snack. If the main meal is being served at the beginning of the flight, another cart soon follows to lay linens on the large tray tables. Everything is served on one tray in designer ceramic bowls and plates.

Passengers can select between beef, chicken, seafood or pasta dish with options varying based on flight length and destination. For example, some shorter flights to the United States may only receive a sandwich. On the same tray is a large salad and bread plate with a sweet cake or ice cream for dessert - soon following with after-dinner drinks.

If the pre-arrival meal is the lighter of the two meals served, it is either a breakfast or small snack depending on the time of day.

Special meals are available for pre-order, which can be done online or via phone including vegetarian, diabetic, Kosher, or seafood meals among others. There is no “dine-on-demand” or express meal service, but the meal is not a lengthy experience - disappointing for some on long daytime flights.

On some flights, like those to Tokyo, the airline partners with special chefs. The Edo Kobayashi Group oversees the meal service on the Tokyo route – it is a purveyor of fine Japanese cuisine in Mexico City.

On boarding, flight attendants offer Business Class passengers a choice of Champagne, water or orange juice. After takeoff, the bar cart serves a good array of international wine, Mexican and imported beer, with plenty of spirits to choose from during the aperitif service. Coconut water is a delicious addition to the list of juices and soft drinks.

The flight search on BusinessClass.com includes information on which Champagne is served in Business Class and First Class on many airlines. We do our best to keep track of any changes, but feel free to let us know if there is something we missed. 

Mexican hospitality in general is world-renowned, but the flight crew often do not present it as well as they could. A flight’s experience will come down to the mix of passengers and crew on board. Generally, if you are outgoing and friendly with the crew, they will return the favour, but it is not always instantaneous. Meal service seems too rushed, too - it can be hard to make conversation with flight attendants.

The 18-inch entertainment screens offer touch-screen access to numerous films, sitcoms, cartoons, music channels and other entertainment options. There is enough to keep people entertained on even the longest flights, and the mix of languages represents the airline’s international network. There is an option to switch on children’s mode so that adult-oriented content is not displayed to younger passengers.

The moving map display is especially entertaining, and a tail camera provides an outside view of the plane’s location at any time.

Inflight, passengers in any cabin can message people using various texting apps including Facebook Messenger, iMessage or WhatsApp for free. Gogo’s 2ku wireless internet product provides a speedy connection on most international flights for a fee. Passengers can choose to buy a package based on bandwidth or a pricier option to cover the entire flight.

Aeroméxico’s “aire” magazine is provided in the seat pocket on every flight with route maps, airline and destination news, and travel stories.

The flight search on BusinessClass.com includes information on inflight entertainment and Wi-Fi.

In addition to solid bedding, which includes a large pillow and soft blanket, the amenity kits come well-stocked with ETRO toiletries. There is also a stand-up bar area known as Espacio Premier on the 787-9 aircraft where passengers can grab a refreshment in between meal services. This includes alcoholic drinks, freshly made (self-serve) coffee, cookies and snacks.

Families travelling with infants can request a bassinet on long-haul flights to use at certain seats.

Domestic flights on Aeroméxico are more limited in service with only beverages served on short flights with a one-tray service on slightly longer flights including many to the United States. Often, there is no option, and it is simply a sandwich and salad. It is not a very premium experience on shorter flights, but passengers are still eligible to use Salon Premier locations where available. Also, Clase Premier cabins do feature proper recliner chairs that are similar to what you will find within the United States.

In addition to recycling and energy conservation efforts, the airline also gives travellers the option to offset their carbon footprint during the reservation process. Aeroméxico makes regular corporate contributions to carbon platform projects around the country like a wind farm in Oaxaca or solar power investments in the Baja California Sur region.

The flight search on BusinessClass.com includes information on CO2 emissions for each flight. Our quality algorithms also give a higher score to flights operated by the most modern and environmentally friendly aircraft.