Review of Aeromexico Business Class

Aeromexico, Mexico’s flagship airline, is instantly recognizable by its signature silver livery and is a dominant force throughout the Americas, as well as select destinations across Europe and Asia. The airline’s expansive domestic and regional network, bolstered by its affiliate Aeroliteral, ensures seamless connectivity within Mexico. While Mexico City remains the epicenter of operations, Aeromexico maintains robust secondary hubs in Guadalajara, Monterrey, and Tijuana.

Despite its extensive network, Aeromexico Airlines has a reputation for poor in-flight service quality, reflected in its 'Bad' rating of 1.5 out of 5 on Trustpilot.

With significant backing from Delta Air Lines, Aeromexico has elevated its operational standards and expanded its codeshare offerings, allowing passengers to book and connect effortlessly across both airlines. As a proud SkyTeam alliance member, Aeromexico partners with leading global carriers such as Air France, KLM, China Eastern, and Saudia, providing worldwide reach and reciprocal benefits.

Aeromexico’s Business Class is marketed as Clase Premier, a premium product designed for discerning travelers.

Members of Club Premier and other SkyTeam frequent flyer programs can accrue and redeem miles on Aeromexico flights. Top-tier SkyTeam Elite Plus status unlocks additional privileges, including priority lounge access and enhanced airport services.

Mexico City International Airport’s Terminal 2, Aeromexico’s main home, impresses with its modern architecture but can challenge travelers with long walking distances. Its open design often results in noticeable noise levels and, during peak hours, a warmer environment. Premium guests and elite status holders benefit from SkyPriority lanes, expediting check-in, security, and boarding procedures for a smoother journey.

International connections in Mexico City require all passengers to clear both immigration and customs, mirroring U.S. transit procedures. This can lead to extended wait times, especially during busy periods, so we recommend allowing ample time between flights. However, even passengers who arrived early for their layover have reported issues with last-minute gate changes and poor communication. For example, a traveler at Vancouver Airport missed boarding due to a lack of gate updates, resulting in the need to purchase new tickets.

Once through security, Clase Premier and elite travelers enjoy access to two expansive Salon Premier lounges. While these lounges provide a tranquil atmosphere with attentive table service (gratuities appreciated), they can become crowded at peak times. Guests can sample a rotating selection of Mexican culinary favorites – chilaquiles at breakfast are a highlight – alongside an array of soft drinks, coconut water, and juices. The buffet features both cold snacks and occasional hot dishes throughout the day.

A menu of spa treatments is available for an additional fee, and complimentary Wi-Fi ensures productivity. The lounges offer numerous workstations, each equipped with power outlets. Across Aeromexico’s network, Business Class travelers are granted access to premium lounges, including SkyTeam partner facilities where available.

At London Heathrow Terminal 3, Club Premier Elite members now enjoy access to the exclusive Virgin Atlantic Clubhouse, elevating the ground experience significantly.

Aeromexico's long-haul fleet is composed entirely of Boeing Dreamliners, offering two premium cabin layouts: the 787-9 features a reverse herringbone 1-2-1 configuration for direct aisle access, while the 787-8 employs a 2-2-2 arrangement. Every Clase Premier seat converts into a fully flat bed, with thoughtful storage spaces located both beside and behind the seat. Multiple power and USB outlets are conveniently positioned, ensuring devices remain charged throughout the journey.

For travelers seeking privacy, the 787-9's window seats are ideal, as they eliminate the need to step over a seatmate. While the 787-8's layout is less private, the hard-shell seats still provide a generous sense of space and recline fully flat. Features such as a dedicated water bottle holder and ample footwell space (especially on the 787-9, which also boasts a flip-up side storage compartment with integrated mirror) enhance comfort.

Dreamliner windows are equipped with electronic dimmers, allowing passengers to control light levels without traditional shades. However, it is common for crew to lock the windows to dark mode shortly after takeoff, which may disappoint those who enjoy gazing out mid-flight.

Advance seat selection is complimentary for Clase Premier passengers. Aeromexico's innovative upgrade bidding system also enables eligible economy travelers to bid for discounted upgrades as departure approaches, subject to availability.

The Businessclass flight search tool offers detailed images, videos, and seat maps for most aircraft, including seat pitch, width, and recline information – empowering you to select the best possible seat before booking.

Aeromexico's inflight dining experience in Clase Premier features a unique meal sequence, sometimes serving a lighter option first depending on departure time. This can catch travelers off guard if their main course is scheduled later in the flight, so checking meal timings before boarding is recommended for those with specific preferences.

Beverages are initially distributed from a trolley, accompanied by savory snacks. When the main meal is served after takeoff, tables are set with linens and all courses arrive on a single tray, arranged in contemporary ceramic dishes.

Guests typically choose from dishes featuring beef, chicken, seafood, or pasta, with selections tailored to route length and destination. Shorter U.S. flights may offer only a premium sandwich, while long-haul journeys include a substantial salad, fresh bread, and a decadent dessert – such as cake or ice cream – followed by after-dinner drinks.

The pre-landing meal ranges from a full breakfast to a light snack, depending on flight timing and duration.

A wide variety of special meals, including vegetarian, diabetic, kosher, and pescatarian options, are available by pre-order online or by phone. While Aeromexico does not currently offer dine-on-demand or expedited meal service, the overall pace is efficient, though not leisurely on daytime flights.

On select routes, such as Tokyo, Aeromexico collaborates with acclaimed chefs – like the Edo Kobayashi Group – bringing authentic Japanese culinary artistry to the onboard menu, reflecting the airline's commitment to destination-inspired gastronomy.

Upon boarding, Clase Premier guests are welcomed with a choice of Champagne, still water, or fresh orange juice. The inflight bar service offers a curated selection of international wines, Mexican and imported beers, and a diverse spirits list, providing a comprehensive aperitif experience. Coconut water, alongside a range of juices and sodas, adds a refreshing touch to the non-alcoholic options.

The Businessclass flight search details the Champagne currently served in Aeromexico's premium cabins. We regularly track beverage updates, but encourage readers to contact us with any recent changes they've encountered onboard.

Mexico is celebrated for its warm hospitality, but the onboard delivery can vary among Aeromexico crews. Our experiences show that interactions are generally cordial, though sometimes lack the personal engagement seen on other leading carriers. Some passengers have reported that the cabin crew and flight attendants were inattentive and dismissive, leading to negative experiences during flights.

For example, on a recent flight, a passenger noted that the cabin crew did not provide adequate service, including failing to follow up after a complaint about a used water bottle. Passengers have also experienced inconsistent enforcement of policies by flight attendants, which has led to confusion and dissatisfaction during the flight.

Proactively engaging with the staff often leads to a more personalized touch. Meal services, however, occasionally feel hurried, making it challenging to converse with crew or enjoy a more leisurely pace.

Each Clase Premier seat is equipped with an 18-inch high-definition touchscreen, offering a vast library of the latest films, TV series, children's programming, and music channels. The entertainment selection is thoughtfully curated in multiple languages, reflecting Aeromexico's global reach. Parents can activate a dedicated children's mode to filter age-appropriate content.

The interactive moving map and tail camera provide real-time flight tracking and exterior views, adding to the immersive experience.

All cabins benefit from complimentary messaging via Facebook Messenger, iMessage, and WhatsApp. High-speed Wi-Fi, powered by Gogo 2Ku technology, is available for purchase on most international routes, with flexible bandwidth packages or full-flight passes.

Aeromexico's award-winning "aire" magazine, featuring route maps, destination insights, and travel inspiration, is available in every seat pocket.

The Businessclass flight search provides up-to-date details on inflight entertainment systems and Wi-Fi availability.

Clase Premier guests receive plush bedding, including an oversized pillow and a soft blanket, ensuring restful sleep on long flights. Amenity kits, curated in partnership with ETRO, are generously stocked with premium toiletries and travel essentials. On the 787-9, the exclusive Espacio Premier stand-up bar allows passengers to help themselves to alcoholic beverages, fresh coffee, cookies, and light snacks between meal services.

Families traveling with infants can request bassinets on long-haul flights, which are available at select seats for added convenience and comfort.

On domestic and shorter international flights, Aeromexico’s Clase Premier service is more streamlined. For example, on a short domestic flight or one short domestic flight within Mexico, the service may differ from longer routes, with beverage-only service being standard and fewer amenities provided. This is often where domestic flight thinking comes into play – passengers may expect the same level of amenities and support as on longer flights, leading to mismatched expectations. Beverage-only service is standard on the shortest routes, while flights of moderate duration – especially to the U.S. – receive a single tray meal, typically a gourmet sandwich and salad. Although the offering is less elaborate than long-haul, passengers still benefit from Salon Premier lounge access where available. Recliner-style seats in Clase Premier cabins mirror the comfort levels found in U.S. domestic first class, providing a comfortable and spacious ride.

Aeromexico has enhanced its eco-friendly efforts, offering travelers the ability to offset their carbon footprint during booking. The airline invests in national sustainability projects, including wind energy in Oaxaca and solar initiatives in Baja California Sur, as part of its broader commitment to environmental stewardship and responsible aviation.

The Businessclass flight search now provides detailed CO2 emission data for each flight. Our proprietary algorithms favor itineraries operated by the newest and most fuel-efficient aircraft.

As an international airline, Aeromexico is expected to deliver a high standard of support and assistance to its passengers. However, reviews and recent experiences reveal a mixed record when it comes to customer service. While some travelers have encountered friendly and helpful staff, others have found the ground crew and flight attendants to be unresponsive or, at times, outright rude – especially during moments of disruption.

A recurring frustration among passengers is Aeromexico’s policy regarding refunds and compensation. Many have found it completely unacceptable that fees paid for baggage, seat selection, or “Concierge Service” are not refunded even when the main ticket is cancelled or refunded. This approach has left travelers feeling deeply disappointing, particularly when flights are delayed or cancelled and basic support is most needed.

Technical issues with Aeromexico’s website and mobile app further complicate the travel experience. Passengers have reported difficulties with online check-in, managing bookings, and accessing essential flight information. These challenges are especially stressful during disruptions, when real help is needed most. In some cases, travelers have been stuck on the tarmac for extended periods without adequate food, water, or air circulation, and with little to no communication from the airline’s staff.

When it comes to handling complaints and compensation, Aeromexico’s response has often fallen short. Passengers have described the process as slow and unhelpful, with the airline sometimes refusing to take responsibility for issues clearly within its control. This lack of accountability has led some travelers to seek out other airlines, such as Air Canada, which are perceived to offer more reliable service and better support during irregular operations.

Booking through travel agencies like Expedia or Trip.com can add another layer of complexity. Technical issues with ticket issuance or check-in have resulted in missed flights and confusion, with passengers frequently caught between the airline and the agency – each directing the traveler to the other for assistance. This lack of coordination has left some passengers stranded without any real help or resolution.

Overall, while Aeromexico offers a premium inflight product, its support and assistance on the ground and during disruptions need significant improvement. Addressing these issues and providing consistent, effective service will be essential for Aeromexico to rebuild trust and stand out as a truly reliable international airline.

Authentic Mexican cuisine – such as chilaquiles at breakfast – in Salon Premier lounges

The self-serve Espacio Premier bar and refreshment area on the Boeing 787-9 Dreamliner

Elegant ETRO-branded amenity kits for an elevated onboard experience